Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Certification
Timeline
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KARAN WATTS

KARAN WATTS

Brampton,Canada

Summary

Welcoming Customer Service adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Shell Gas Station
07.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

PATIENTS TRANSFER ATTENDENT

VOYAGO
09.2023 - 10.2024
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.

Dispatcher

Amazon
01.2023 - 08.2023
  • Schedule and dispatch drivers to appropriate locations according to customer requests/orders
  • Solve operational challenges on daily basis
  • Implement rescue plan and execute the necessary actions
  • Communicate with drivers and associates via phone, text, and email to ensure clear delivery instruction
  • Schedule drivers based a forecasted volume
  • Ensure a proper maintenance schedule is planned and serviced
  • Be able to deliver on the road during training and emergency situations

Quality control Specialist

P L Metal Fabrications
11.2022 - 12.2022
  • Ensure that the customer's loading guidelines are followed
  • Checks carts if loaded before loading to the outbound trailer
  • Scanning the carts to make sure they are going to the correct DC/FC
  • Direct floor traffic accordingly
  • Ensure that the trailer utilization is maximized and makes sure that trailer weight is balanced
  • Ensure that new docked trailers are clean and free of damage
  • Closing of trailers in secured and safe mode
  • Takes pictures of outbound loads and upload into system
  • Assist with training new employees
  • Performs task as assigned by an AOM, as specified by management

Machine Operator

Weston Foods
03.2020 - 10.2022
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.

Supervisor

Wendy's
05.2018 - 01.2020
  • Establish methods to meet work schedules
  • Supervise and co-ordinate activities of staff who prepare and portion food
  • Train staff in job duties, sanitation and safety procedures
  • Estimate and order ingredients and supplies
  • Ensure food service and quality control
  • Address customers' complaints or concerns
  • Maintain records of stock, repairs, sales and wastage
  • Establish work schedules

General Laborer

Give and Go Foods
03.2018 - 09.2018
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.

Education

Diploma - Supply Chain Management

Northern College
12.2020

B-Tech - Mechanical Engineering

S.B.T.T.C College
12.2016

Skills

  • Microsoft Excel
  • Effective Time Management
  • Computer Skills
  • Fast Learner
  • Ability to Work in a Team
  • Communication Skills
  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling

Languages

ENGLISH
Full Professional

Hobbies and Interests

  • Reading Novels
  • Music
  • Basket Ball

Certification

  • Food Handler Certification (FHC)
  • First Aid Certification - American Red Cross
  • Basic Life Support (BLS) Certification
  • Forklift Certification
  • Basic Security Officer Training Certification

Timeline

Customer Service Cashier

Shell Gas Station
07.2024 - Current

PATIENTS TRANSFER ATTENDENT

VOYAGO
09.2023 - 10.2024

Dispatcher

Amazon
01.2023 - 08.2023

Quality control Specialist

P L Metal Fabrications
11.2022 - 12.2022

Machine Operator

Weston Foods
03.2020 - 10.2022

Supervisor

Wendy's
05.2018 - 01.2020

General Laborer

Give and Go Foods
03.2018 - 09.2018

B-Tech - Mechanical Engineering

S.B.T.T.C College

Diploma - Supply Chain Management

Northern College

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KARAN WATTS