KARAN VIRMANI
Technical Support Consultant
Brampton,ON
Summary
A creative support professional with 5 years of experience and with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including Technical support Rep. Enjoys learning new technologies, programs, and processes. A team player who is attentive to detail and able to work in a fast-paced environment.
Overview
5
5
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work History
Technical Support Representative IT
Navisite India Pvt. Ltd
Gurgaon, Haryana
07.2017 - 12.2022
- Responsible for taking customer calls on daily basis and try to provide support for Navisite products.
- My role was focused on analyze and understand the customer queries and try to resolve them as quickly as possible.
- Managing and coordinating BAU Tasks with numerous teams and providing to multiple customers across world to add the business value.
- Troubleshooting issues such as, hardware issues, connectivity issues, product related issues and software issues, system issues and many more in timely manner.
- I was responsible for completing tickets, work orders, changes raised by clients after the query raised by them is resolved.
- I also posses some linux server knowledge. I used to login(ssh) to linux servers and run the entry level commands in order to share the output with customer as per their requests.
- I used to work on many queries at the same time and was very efficient to navigate to multiple computer systems.
- Hands on experience on various ticketing tools such as servicenow, ITSM remedy.
- I have good communication and listening skills.
Education
Computer Science/ Computer Engineering
PIET
Panipat 05.2001 - 05.2017
High School Diploma -
S D Model
Karnal 03.2011 - 03.2013
Skills
Language: Englishundefined
Certification
ITIL Foundation
Timeline
Technical Support Representative IT
Navisite India Pvt. Ltd
07.2017 - 12.2022
High School Diploma -
S D Model
03.2011 - 03.2013
Computer Science/ Computer Engineering
PIET
05.2001 - 05.2017
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