Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KARAN VIRMANI

Technical Support Consultant
Brampton,ON

Summary

A creative support professional with 5 years of experience and with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including Technical support Rep. Enjoys learning new technologies, programs, and processes. A team player who is attentive to detail and able to work in a fast-paced environment.

Overview

5
5
years of professional experience
18
18
years of post-secondary education
1
1
Certification

Work History

Technical Support Representative IT

Navisite India Pvt. Ltd
Gurgaon, Haryana
07.2017 - 12.2022
  • Responsible for taking customer calls on daily basis and try to provide support for Navisite products.
  • My role was focused on analyze and understand the customer queries and try to resolve them as quickly as possible.
  • Managing and coordinating BAU Tasks with numerous teams and providing to multiple customers across world to add the business value.
  • Troubleshooting issues such as, hardware issues, connectivity issues, product related issues and software issues, system issues and many more in timely manner.
  • I was responsible for completing tickets, work orders, changes raised by clients after the query raised by them is resolved.
  • I also posses some linux server knowledge. I used to login(ssh) to linux servers and run the entry level commands in order to share the output with customer as per their requests.
  • I used to work on many queries at the same time and was very efficient to navigate to multiple computer systems.
  • Hands on experience on various ticketing tools such as servicenow, ITSM remedy.
  • I have good communication and listening skills.


Education

Computer Science/ Computer Engineering

PIET
Panipat
05.2001 - 05.2017

High School Diploma -

S D Model
Karnal
03.2011 - 03.2013

Skills

Language: Englishundefined

Certification

ITIL Foundation

Timeline

Technical Support Representative IT

Navisite India Pvt. Ltd
07.2017 - 12.2022

High School Diploma -

S D Model
03.2011 - 03.2013

Computer Science/ Computer Engineering

PIET
05.2001 - 05.2017
KARAN VIRMANITechnical Support Consultant