Karan Verma
Calgary,AB
Summary
Highly organized and motivated dispatch professional with experience managing multiple service technicians and coordinating customer service visits. Experienced in utilizing computerized dispatching systems and call center operations to ensure efficient scheduling of appointments. Adept at problem-solving, conflict resolution, and customer service.
Overview
8
8
years of professional experience
Work History
Operations Administrator
Vision Transportation
05.2023 - 10.2025
- Excelled in multitasking to manage a high call volume with professionalism and efficiency.
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Responded quickly to emergency situations involving drivers or vehicles.
- Efficiently handled all incoming calls from customers inquiring about services or shipment status.
- Assigned loads to drivers based on designated routes and driver location.
- Maintained accurate records of dispatches, pickups, and deliveries.
- Provided timely updates on order status and delivery times to customers and drivers.
- Monitored GPS systems for real-time tracking of vehicles during transit.
- Successfully managed the scheduling of drivers’ routes based on customer orders.
- Managed data entry and documentation for deliveries.
- Prepared, updated and dispensed daily route schedule.
- Assisted in training new staff members on dispatcher duties and responsibilities.
- Monitored routes and locations to verify timely services and accurate information.
- Relayed work orders, messages, or information to or from drivers by telephone or two-way radio.
- Utilized excellent communication skills to coordinate deliveries between drivers, customers, and vendors.
- Provided guidance on appropriate actions when unexpected delays occurred during transit.
- Assessed customer complaints and resolved product condition or delivery time issues.
- Developed and maintained relationships with transport companies.
- Assigned work vehicles and onboard equipment to operators to facilitate most efficient delivery schedule.
- Adhered to safety regulations while coordinating transportation services for hazardous materials.
- Communicated clearly and concisely to reduce errors and provide complete dispatch data.
Administration Coordinator
Day & Ross
11.2017 - 04.2023
- Evaluated problematic conditions affecting service levels and reacted accordingly to resolve issues.
- Managed the scheduling of multiple trucks for daily routes while ensuring all orders were delivered in a timely manner.
- Contacted customers to communicate variances in delivery times.
- Developed efficient processes for dispatching drivers to ensure timely deliveries.
- Liaised with warehouse staff to coordinate pickups and deliveries according to customer demand.
- Received and prepared work orders in alignment with established procedures.
- Monitored dispatch board for unscheduled delays or hazards and relayed to field personnel.
- Ordered requested supplies and issued to personnel.
- Scheduled and facilitated required repairs to restore service and schedules.
- Determined personnel and equipment requirements and generated work orders to facilitate dispatch.
- Supported timely and efficient movement of vehicles in alignment with schedules.
- Maintained files of work and services performed.
- Coordinated daily workflow in adherence with critical timelines.
- Dispatched workers and crews to assigned locations.
Education
Diploma - Mobile Application Development
Cegep de le gaspesie
Montreal09.2017
Engineering Degree (B.tech) - Computer Information Science
Rayat Bahra University
India06.2015
Skills
- Achieved accurate data entry and improved customer relations through effective communication Enhanced customer relationship management processes, resulting in increased satisfaction Optimized dispatch software usage, leading to improved delivery coordination Improved route planning, resulting in more efficient delivery schedules Delivered timely incident reporting, contributing to enhanced safety measures Prioritized calls effectively, ensuring urgent matters received immediate attention Streamlined work order management, resulting in faster turnaround times Maintained accurate database management, ensuring data integrity Improved routing orders, leading to reduced delivery times Executed timely database updates, keeping information current Enhanced log updates, contributing to better performance tracking Improved call metrics, leading to higher service quality Drove operational improvements through strategic problem-solving initiatives Provided navigation support, resulting in timely deliveries Trained new hires effectively, fostering a knowledgeable workforce Leveraged geographical knowledge to enhance route efficiency Supported delivery operations, contributing to customer satisfaction Generated work orders promptly, ensuring operational efficiency Strengthened driver communication, leading to improved service delivery Processed orders efficiently, ensuring timely fulfillment Demonstrated effective multitasking skills, managing multiple responsibilities Prioritized tasks to meet deadlines consistently Fostered teamwork and collaboration, enhancing overall service delivery
Languages
English - Fluent
Full Professional
Punjabi - Advanced
Native or Bilingual
Hindi - Advanced
Native or Bilingual
Timeline
Operations Administrator
Vision Transportation
05.2023 - 10.2025
Administration Coordinator
Day & Ross
11.2017 - 04.2023
Diploma - Mobile Application Development
Cegep de le gaspesie
Engineering Degree (B.tech) - Computer Information Science
Rayat Bahra University