Karan Solanki
London,Canada
Summary
I recently completed my post graduation in Business Management from Fanshawe College and I have a few years of experience in banking and finance including customer service and financial services. I also have been actively working in various companies and have attained the experience in providing support and solving queries for the customers and lead generations. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated product and Services expertise, including competitive offerings, pricing and market positioning.
Overview
5
5
years of professional experience
Work History
Senior Executive
RM/ Customer Rep
Pune , Ontario
01.2021 - 07.2021
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
- Streamlined operations to maximize business efficiency and profits.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Security Head/ Team Lead
Jacks
London , Ontario
01.2022 - 12.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Anand Rathi Wealth Management
04.2019 - 06.2019
- I was working under the digital wealth management team
- I was supposed to work alongside clients and IFAs.
Accounting Intern
B.K. Kothari & associates LLP
04.2018 - 05.2018
- Worked as an intern for a accountant in the company
- I was taught about reading and creating balance sheets for clients through microsoft excel and tally.
Customer Service Representative
Ecap Private Limited
Pune , Maharashtra
01.2020 - 12.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Postgraduate Degree - Business management
Fanshawe College
London, ON01.2023
Bachelor of Business Administration - BBA - Finance
Savitribai Phule Pune University
2020
Skills
- Accounting
- Tally
- Customer Relationship Management (CRM)
- Microsoft Word
- Basic Accounting
- Financial Services
- Team Leadership
- Microsoft Excel
- Financial Advisory
- Retail Banking
- Karan Solanki - page 1
- Technical Support
- Business Administration
- Strategic Planning
- Program Management
- Operational Leadership
Timeline
Security Head/ Team Lead
Jacks
01.2022 - 12.2022
Senior Executive
RM/ Customer Rep
01.2021 - 07.2021
Customer Service Representative
Ecap Private Limited
01.2020 - 12.2020
Anand Rathi Wealth Management
04.2019 - 06.2019
Accounting Intern
B.K. Kothari & associates LLP
04.2018 - 05.2018
Postgraduate Degree - Business management
Fanshawe College
Bachelor of Business Administration - BBA - Finance
Savitribai Phule Pune University