Karan Singla
Rexdale,ON
Summary
Hardworking and dependable candidate with strong detail-oriented abilities, successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patrol Core Guard - Humber Lakeshore Campus
Paragon Security
01.2023 - Current
- Patrolled designated areas using Silvertrac mobile application on regular basis and conducted regular hotspot checks within Humber campus for safety.
- Hands-on knowledge on various client web applications and software like Core Resolver, PowerDMS, Silvertrac, Online work order with other departments of Humber College.
- Adhered to established procedures to enforce Humber College's Department of public safety rules, policies and regulations to the Humber community and general public.
- Served as the First responder for Medical, Fire and Police emergencies within the property. Trained and skilled for working independently and collaboratively in a team environment.
- Communicated with security operations, team and building supervisors using two-way radios, mobile phones and other technological devices.
- Skilled at working independently and collaboratively in a team environment
Patrol Guard - Bullpen at Humber College
Paragon Security
08.2022 - 12.2022
- Fully Site trained guard at three campuses (North, Lakeshore, IGS) of Humber college.
- Enforce property rules, city by laws, and other applicable security law and removed violators and unauthorized individuals from premises to maintain safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and written incident report.
- Investigated suspicious activities and persons to maintain security of premises.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Customer Service Representative
Circle K Gas Station
12.2021 - 11.2022
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Reported shoplifting, theft and drive-offs to law enforcement.
- Investigated and resolved accounting, service and delivery concerns.
- Acting as an ambassador of the client site by creating a presence that feels safe and dealing with events concerning security, fire, or health emergencies.
- Actively listened to customers, handled inquiries, suggestions and concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies, services and handling emergency situations.
Desktop Support Technician
FLYMEDIA Technology
05.2020 - 08.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Researched and identified solutions to technical problems. Diagnosed and troubleshot hardware, software and network issues.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Learned and implemented new software testing procedures.
Education
Diploma - Computer Programming
Seneca College
Markham, ON04.2023
Skills
- Use of force training
- Sexual Violence Response
- Opioid Overdose Response
- First Aid and CPR Level C
- Incident report writing
- Ontario Driving License
Certification
- First Aid and CPR Level, Paragon Security
- Use of Force training, Paragon Security
- Critical Incident and Report training, Pinkerton
- Technical Support Fundamentals, Google
- Incident Management System 100, Ontario Gov.
Timeline
Patrol Core Guard - Humber Lakeshore Campus
Paragon Security
01.2023 - Current
Patrol Guard - Bullpen at Humber College
Paragon Security
08.2022 - 12.2022
Customer Service Representative
Circle K Gas Station
12.2021 - 11.2022
Desktop Support Technician
FLYMEDIA Technology
05.2020 - 08.2021
Diploma - Computer Programming
Seneca College
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