KARAN SINGH
Calgary,AB
Summary
Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Package Delivery Driver
Instacart
02.2023 - 02.2025
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Lifted, lowered, and carried packages typically weighing 50 lb throughout the delivery.
Rideshare Driver
Uber And Lyft
02.2023 - 12.2024
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Food Service Supervisor
Tim Horton's
08.2023 - 05.2024
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Shift Manager
A&W
03.2023 - 07.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Ensuring high level of service and quality control
- Supervision of food preparation process and food service to ensure it meets the A&W quality standards
- Documented and maintained daily logs, expense reports, trip reports and inspection reports.
Remote Client Operation Representative CSR
Teleperformance
11.2021 - 03.2023
- Transmit Teleperformance and our client values in every interaction
- Handle and carefully respond to all customer inquiries before, during and after their buying cycle by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
- Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Use software to source and input customer data accurately as related to the inquiry
Remote Technical Support Representative PT
24/7 Intouch
Toronto, ON
01.2020 - 10.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Diagnosed and troubleshot hardware, software and network issues.
Education
College Diploma - Computer Networking And Technical Support
St Lawrence College
Kingston, ON12.2020
Skills
- Customer service
- GPS navigation
- Safe driving
- Package handling
- Loading and unloading
- Lifting techniques
- Punctuality
- Vehicle maintenance
- Emergency procedures
- Ability to lift 50 pounds
- Safe driving practices
- Clean driving record
Languages
English
Hindi
Punjabi
Certification
Class 4 Driving Licence , Clean Driving Abstract, Security License , Pro Serve
Timeline
Food Service Supervisor
Tim Horton's
08.2023 - 05.2024
Shift Manager
A&W
03.2023 - 07.2023
Package Delivery Driver
Instacart
02.2023 - 02.2025
Rideshare Driver
Uber And Lyft
02.2023 - 12.2024
Remote Client Operation Representative CSR
Teleperformance
11.2021 - 03.2023
Remote Technical Support Representative PT
24/7 Intouch
01.2020 - 10.2022
College Diploma - Computer Networking And Technical Support
St Lawrence College