Summary
Overview
Work History
Education
Skills
Timeline
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Karan Singh

Brampton,ON

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Gusto Immigration
01.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Sales Representative

Lal Trading Company
01.2022 - 07.2022
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Forklift Operator

Lucid Corp
01.2024 - Current
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.

Education

BBA - Marketing Management - Sales Skills

Niagara College
Welland, ON
01.2025

Skills

  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Customer Service
  • Problem-Solving
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Computer Skills
  • Dependable and Responsible
  • Decision-Making
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Gusto Immigration
01.2024 - Current

Forklift Operator

Lucid Corp
01.2024 - Current

Sales Representative

Lal Trading Company
01.2022 - 07.2022

BBA - Marketing Management - Sales Skills

Niagara College

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Karan Singh