KARAN SINGH
Saint John,NB
Summary
Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Remote Customer Service Representative
Teleperformance
11.2021 - 03.2023
- Transmit Teleperformance and our client values in every interaction
- Handle and carefully respond to all customer inquiries before, during and after their buying cycle by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
- Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Use software to source and input customer data accurately as related to the inquiry
Remote Technical Support Representative PT
24/7 Intouch
08.2020 - 02.2021
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Maintain Computerized stock Inventory
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Collaborated with team members to complete timely orders and avoid delays.
- Handled customer inquiries and suggestions courteously and professionally.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Food Service Supervisor
Tim Horton's
08.2023 - 05.2024
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Shift Manager
A&W
03.2023 - 07.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Ensuring high level of service and quality control
- Supervision of food preparation process and food service to ensure it meets the A&W quality standards
- Documented and maintained daily logs, expense reports, trip reports and inspection reports.
Food Service Supervisor
A&W
08.2021 - 02.2023
- Planning and delegating work duties to staff and overseeing the staff for smooth activities of the restaurant
- Establish work schedules
- Address customer's complaints or concerns
- Maintain records of stock, repair, sales and wastage
- Train staff in job duties, sanitation and safety procedures
- Ensure food service and quality control
- Inspecting the food, beverage stock level and restock them in a timely manner
- Conducting inspections of restaurant kitchens ensuring proper hygiene is maintained.
Education
College Diploma - Computer Networking And Technical Support
St Lawrence College
12.2020
Skills
- Courteous with Strong Service
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Multitasking and Prioritization
- Proficiency in Microsoft Office
- Team-Oriented and Cooperative
- Teamwork and Collaboration
- Computer Proficiency
- Problem-solving abilities
- Goal-oriented mindset
- Up-selling strategies
Languages
English
Timeline
Food Service Supervisor
Tim Horton's
08.2023 - 05.2024
Shift Manager
A&W
03.2023 - 07.2023
Remote Customer Service Representative
Teleperformance
11.2021 - 03.2023
Food Service Supervisor
A&W
08.2021 - 02.2023
Remote Technical Support Representative PT
24/7 Intouch
08.2020 - 02.2021
College Diploma - Computer Networking And Technical Support
St Lawrence College
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