KARAN SINGH
Saint John,NB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Food Service Supervisor
Tim Horton's
08.2023 - 05.2024
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Shift Manager
A&W
03.2023 - 07.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Ensuring high level of service and quality control
- Supervision of food preparation process and food service to ensure it meets the A&W quality standards
- Documented and maintained daily logs, expense reports, trip reports and inspection reports.
Remote Customer Service Representative
Teleperformance
11.2021 - 03.2023
- Transmit Teleperformance and our client values in every interaction
- Handle and carefully respond to all customer inquiries before, during and after their buying cycle by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
- Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Use software to source and input customer data accurately as related to the inquiry
Food Service Supervisor
A&W
08.2021 - 02.2023
- Planning and delegating work duties to staff and overseeing the staff for smooth activities of the restaurant
- Establish work schedules
- Address customer's complaints or concerns
- Maintain records of stock, repair, sales and wastage
- Train staff in job duties, sanitation and safety procedures
- Ensure food service and quality control
- Inspecting the food, beverage stock level and restock them in a timely manner
- Conducting inspections of restaurant kitchens ensuring proper hygiene is maintained.
Security Officer
Garda World
03.2021 - 07.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Customer Service Representative
24/7 Intouch
04.2020 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
College Diploma - Computer Networking And Technical Support
St Lawrence College
Kingston, ON12.2020
Skills
- Courteous with Strong Service
- Mindset
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Multitasking and Prioritization
- Proficiency in Microsoft Office
- Team-Oriented and Cooperative
- Creative Problem Solving
- Programming Languages: Java, C#
- Teamwork and Collaboration
- Computer Proficiency
- Reviewed sales and gross profit reports
- To determine options for Increasing
- Market growth
Languages
English
Timeline
Food Service Supervisor
Tim Horton's
08.2023 - 05.2024
Shift Manager
A&W
03.2023 - 07.2023
Remote Customer Service Representative
Teleperformance
11.2021 - 03.2023
Food Service Supervisor
A&W
08.2021 - 02.2023
Security Officer
Garda World
03.2021 - 07.2021
Customer Service Representative
24/7 Intouch
04.2020 - 10.2020
College Diploma - Computer Networking And Technical Support
St Lawrence College
Similar Profiles
Jyanti GroverJyanti Grover
Sales Associate at Tim Horton'sSales Associate at Tim Horton's
Kirandeep KaurKirandeep Kaur
Baker at Tim Horton'sBaker at Tim Horton's
Caitlin WolfCaitlin Wolf
Supervisor at Tim Horton'sSupervisor at Tim Horton's
Noah TaylorNoah Taylor
Crew Member at Tim Horton'sCrew Member at Tim Horton's
Leeya DupuisLeeya Dupuis
Office Assistant at Cherished Pet Memorial ServicesOffice Assistant at Cherished Pet Memorial Services