Hi, I’m
Karan Singh
Toronto,ON
Summary
Driven Sales and Business Development Executive with career history in distributed businesses. Motivating leader with strengths in building strategic relationships to support key business initiatives. Excellent interpersonal and communication skills and experience managing matrixed organizations.
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
7
years of professional experience
Work History
Speak AIToronto, ON
Client Success Manager
05.2023 - Current
Job overview
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Managed sales cycle to maintain solid customer base.
- Provided customer onboarding and training to ensure successful product adoption.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Managed customer inquiries and complaints in a professional manner.
- Researched new technologies and initiatives to improve customer experience.
- Conducted regular check-ins with clients to ensure their needs were met.
- Delivered presentations on product features, benefits, and value propositions at conferences or webinars.
- Developed custom solutions for customers based on their individual business objectives.
- Monitored competitor activities in order to stay ahead of the curve in terms of customer service offerings.
Gumlet
Account Executive
05.2021 - 04.2023
Job overview
- Boosted company revenue by 30% during the first year of employment.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
Aislelabs
Business Development Executive
04.2019 - 05.2021
Job overview
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Closed new business and streamlined transition accounts to customer relations department.
- Conducted cold- calls to prospect external lead sources and advance sales process.
- Completed and submitted monthly and yearly sales reports to support executive decision making.
Octos Business Solutions
Lead Generation Executive
09.2017 - 03.2019
Job overview
- Generate leads for digital marketing services by writing personalized creative emails targeting different business segments.
- Set up appointments with potential and current customers to promote new products and services.
- Conducted market research to identify industry trends and target prospects.
- Researched potential clients and markets to prepare for appointments.
Vpositivt
PHP Developer
01.2017 - 07.2017
Job overview
- Worked closely with Project Managers and other developers to define parameters and plan detailed specifications with clear project deliverables and timelines to meet strict deadlines.
- Developed custom PHP applications to meet client requirements.
- Developed back-end components to connect applications with web services.
Education
Rajasthan Technical University Kota
MCA from Information Technology
04.2017
Sikkim Manipal UniversityJaipur
BCA from Information Technology
05.2014
Skills
- Sales Pipeline Management
- Consultative Sales Techniques
- Saas
- Vendor management
- Needs Assessment
- Account Management
- Account Planning
- Customer Relationship Management
- Lead Development
- Territory Management
- Contract Negotiation
- Data Analysis
- Business Development
- Revenue Generation
- Customer Service
- Pipeline Management
- Lead Generation
- Negotiation Skills
- Written and Verbal Communication
- Customer Relationship Management (CRM)
- Strong Presentation Skills
- Relationship Building and Management
- Research and Analysis
- Customer Relations
- Customer Account Management
- Revenue Growth
- Sales Proficiency
- Research and Due Diligence
- Customer Needs Assessment
- Account Updates
- Customer Retention
- CRM Software
Timeline
Client Success Manager
Speak AI
05.2023 - Current
Account Executive
Gumlet
05.2021 - 04.2023
Business Development Executive
Aislelabs
04.2019 - 05.2021
Lead Generation Executive
Octos Business Solutions
09.2017 - 03.2019
PHP Developer
Vpositivt
01.2017 - 07.2017
Rajasthan Technical University
MCA from Information Technology
Sikkim Manipal University
BCA from Information Technology
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