Karan sharma
Customer Service Associate
Summary
Reliable and customer-focused retail professional with hands-on experience in cashier operations, inventory management, and merchandising. Skilled in providing excellent customer service, handling transactions with accuracy, and maintaining organized, clean, and well-stocked store environments. Proven ability to work independently and collaboratively in fast-paced settings while following company policies and safety standards. Adaptable, detail-oriented, and committed to creating a positive shopping experience for all customers.
Overview
8
8
years of professional experience
1
1
Language
Work History
Customer Service Associate Cashier
Pilot Travel Centers
11.2018 - 10.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Delivered excellent customer service by greeting and assisting all customers with a friendly and professional attitude
- Maintained a clean, organized, and efficient checkout area to ensure smooth transaction flow
- Accurately scanned items, processed payments, handled coupons, lottery tickets, and Pilot Flying J reward points
- Promoted the Pilot Flying J reward program and asked for the card during every transaction
- Restocked and organized merchandise in front lanes.
- Handled returns and exchanges while ensuring proper documentation as per company policies
- Monitored and controlled inventory of cash, stamps, and lottery in compliance with loss prevention standards
- Organized and merchandised shelves with correct signage, labeling, and product placement
- Complied with health, safety, and store policy standards at all times
- Maintained proper dress code and professional appearance as per company guidelines
- Worked both independently and with team members to meet daily store goals and uphold a positive store environment
- Assisted with other duties as assigned by management to ensure smooth store operations
Store Assistant
Vishal Mega Mart
02.2017 - 03.2018
- Assisted customers with purchases, product inquiries, and promotions to ensure a high level of satisfaction.
- Operated POS system for billing, returns, and exchanges with accuracy and efficiency.
- Handled daily cash transactions and maintained cash register balances.
- Organized product displays and maintained clean, well-stocked shelves in alignment with store standards.
- Supported inventory checks, stock replenishment, and backroom organization.
- Followed safety, hygiene, and loss prevention procedures to ensure a secure and welcoming shopping environment.
- Collaborated with team members to meet daily sales targets and support smooth store operations.
- Trained new staff on customer interaction techniques, billing procedures, and inventory handling.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
Education
High School Diploma -
Saint Lawrence College
Scarborough 05.2001 -
High School Diploma -
I.S.F College of Pharmacy
India 05.2001 -
Skills
Excellent customer service and communication skills
Point of Sale (POS) system operation
Cash handling and transaction accuracy
Knowledge of promotions, loyalty programs (PC Optimum)
Product merchandising and shelf organization
Inventory control and stock replenishment
Loss prevention awareness
Attention to detail and accuracy in scanning products
Ability to multitask in a fast-paced environment
Basic computer and data entry skills
Team collaboration and cooperation
Knowledge of health and safety standards
Professional attitude and appearance
Problem-solving and conflict resolution
Flexible availability including weekends and holidays
Timeline
Customer Service Associate Cashier
Pilot Travel Centers
11.2018 - 10.2024
Store Assistant
Vishal Mega Mart
02.2017 - 03.2018
High School Diploma -
Saint Lawrence College
05.2001 -
High School Diploma -
I.S.F College of Pharmacy
05.2001 -