Summary
Overview
Work History
Education
Skills
Timeline
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Karan sharma

Customer Service Associate

Summary

Reliable and customer-focused retail professional with hands-on experience in cashier operations, inventory management, and merchandising. Skilled in providing excellent customer service, handling transactions with accuracy, and maintaining organized, clean, and well-stocked store environments. Proven ability to work independently and collaboratively in fast-paced settings while following company policies and safety standards. Adaptable, detail-oriented, and committed to creating a positive shopping experience for all customers.

Overview

8
8
years of professional experience
1
1
Language

Work History

Customer Service Associate Cashier

Pilot Travel Centers
11.2018 - 10.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Delivered excellent customer service by greeting and assisting all customers with a friendly and professional attitude
  • Maintained a clean, organized, and efficient checkout area to ensure smooth transaction flow
  • Accurately scanned items, processed payments, handled coupons, lottery tickets, and Pilot Flying J reward points
  • Promoted the Pilot Flying J reward program and asked for the card during every transaction
  • Restocked and organized merchandise in front lanes.
  • Handled returns and exchanges while ensuring proper documentation as per company policies
  • Monitored and controlled inventory of cash, stamps, and lottery in compliance with loss prevention standards
  • Organized and merchandised shelves with correct signage, labeling, and product placement
  • Complied with health, safety, and store policy standards at all times
  • Maintained proper dress code and professional appearance as per company guidelines
  • Worked both independently and with team members to meet daily store goals and uphold a positive store environment
  • Assisted with other duties as assigned by management to ensure smooth store operations

Store Assistant

Vishal Mega Mart
02.2017 - 03.2018
  • Assisted customers with purchases, product inquiries, and promotions to ensure a high level of satisfaction.
  • Operated POS system for billing, returns, and exchanges with accuracy and efficiency.
  • Handled daily cash transactions and maintained cash register balances.
  • Organized product displays and maintained clean, well-stocked shelves in alignment with store standards.
  • Supported inventory checks, stock replenishment, and backroom organization.
  • Followed safety, hygiene, and loss prevention procedures to ensure a secure and welcoming shopping environment.
  • Collaborated with team members to meet daily sales targets and support smooth store operations.
  • Trained new staff on customer interaction techniques, billing procedures, and inventory handling.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.

Education

High School Diploma -

Saint Lawrence College
Scarborough
05.2001 -

High School Diploma -

I.S.F College of Pharmacy
India
05.2001 -

Skills

Excellent customer service and communication skills

Timeline

Customer Service Associate Cashier

Pilot Travel Centers
11.2018 - 10.2024

Store Assistant

Vishal Mega Mart
02.2017 - 03.2018

High School Diploma -

Saint Lawrence College
05.2001 -

High School Diploma -

I.S.F College of Pharmacy
05.2001 -

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Karan sharmaCustomer Service Associate