Karan Sharma

Operate CDL Class A vehicle covering up to 4000 miles per week, maintaining a 98% on-time
delivery rate.
Perform pre- and post-trip inspections to ensure vehicle safety and compliance with DOT
regulations.
Coordinate with dispatch and customers to confirm delivery schedules and resolve issues
promptly.
Provide courteous and professional service during pickups and deliveries, enhancing customer
satisfaction and repeat business.
Maintain accurate delivery logs and electronic driver records using ELD systems.
Load and unload freight safely, adhering to proper handling procedures and minimizing
damage.
Ensured compliance with safety regulations and company policies during each trip.

Operated commercial trucks for long-haul deliveries across multiple states.
Conducted pre-trip inspections to maintain vehicle safety and performance standards.
Ensured compliance with safety regulations and company policies during each trip.
Coordinated loading and unloading of cargo with warehouse staff efficiently.
Communicated effectively with dispatch to optimize delivery routes and schedules.
Assisted in training new drivers on company protocols and safety procedures.
Maintained cleanliness and organization of the truck interior and exterior regularly.
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and
maintaining vehicle control.
Inspected truck before and after trips, ensuring all safety regulations were followed.

Monitor premises using CCTV systems and regular patrols to ensure safety and prevent
unauthorized access.
Enforce site-specific policies, procedures, and regulations to protect staff, visitors, and property.
Respond quickly and professionally to emergencies, alarms, and incidents, including fire or
medical situations.
Write detailed reports on daily activities, incidents, and suspicious behaviour for internal and law
enforcement use.
Conduct access control for visitors, employees, and contractors, including ID checks and log
entries.
De-escalate conflicts using communication and conflict resolution skills to maintain a calm
environment.
Collaborate with law enforcement and emergency personnel when needed to ensure
effective response.

Provide prompt and courteous support to an average of 30+ customers daily via phone, email,
and live chat.
Resolve product and service issues efficiently, achieving a 90% customer satisfaction rating.
Maintain up-to-date knowledge of company products, services, and promotions to offer
accurate assistance.
Process orders, returns, and exchanges while ensuring compliance with company policies.
Document all customer interactions in CRM system, supporting internal communication and
follow-ups.
Collaborate with cross-functional teams including sales, back office and technical support to
resolve complex issues.
Train and mentor new team members, contributing to a faster onboarding process and stronger
team performance.