Karan Sharma

Diverse Sites and Roles

1. Loss Prevention Officer

• De-escalated potentially volatile situations involving customers or staff.
• Coordinated with store management and law enforcement as necessary.

2. Prisoner Watch (Police Station)

• Conducted routine checks and maintained detailed logs of prisoner activities.
• Monitored detainees to ensure their safety and compliance with regulations.

3. Security during Union strike & protests

• Ensured the safety of personnel and property by monitoring the activities of strikers and visitors.
• Provided crowd control and monitored the perimeter during protests.
• Worked to de-escalate confrontations and prevent escalation of violence.

4. COVID Vaccination Center

Security.

• Enforced health and safety protocols, including social distancing and mask-wearing.
• Controlled entry and exit points to manage the flow of people.

5. Security at Via rail & Amtrak train station & private airport terminal.

6.Security at Consulate General of Germany

• Developed and implemented strategies to improve efficiency, including automating and streamlining processes.
• Investigated and resolved performance issues by collaborating with Business Contacts and Authorized Officers, addressing inaccuracies in reports promptly.
• Investigated and assessed the damaged vehicle and dealt with ICBC for further claims process.
• Developed and supervised driver hiring process.
• Conducted quarterly inspection and reported to department manager.

• Assisted daily dispatch and carried out day-to-day duties accurately and efficiently.
• Dealt with customer’s complaints on daily basis.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Supervised team of 15 employees and oversaw quality compliance with company standards for food and services.
• Managed employee scheduling and kept labor cost under the target.