Karan Shah
Edmonton
Summary
Detail-oriented Guest Services Supervisor with 3 years of experience. Poised and patient successful working closely with broad range of different personalities. Pleasant and compassionate individual offering exemplary customer service
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor/Customer Service Associate
Days Inn by Wyndham Thunder Bay North
07.2021 - 01.2024
- Provide customer service to incoming guests and members
- Provide leadership and supervision on daily operations
- Assist guests with Wyndham rewards membership enrollment
- Respect guest’s identity and keep all their documents in a confidential manner
- Assist in budgeting by taking appropriate actions in scheduling and expenditure with higher customer satisfaction
- Address conflict between employees and solve complaint from guest to improve performance of front desk team
- Use software platforms like MS Outlook, SynXis, Opera cloud, etc
- To contact, verify and follow up with guests
- Establish cooperative communication between other departments like housekeeping, maintenance, sales and accounting for achieving common goal of the organization
- Processing telephone calls by taking, cancelling, and changing reservation
- Perform night audit and run daily financial reports to report them to the manager
- Analyze daily booking data and segregate information in the system
- Complete schedule inventory, rotate stock and prepare orders
- Responsible to report any potential safety or security hazards to management immediately
- Ensure hotel services are correctly accounted for processing credit and debit card payments and currency exchange
- Enter client’s information in to property management system
- Managing service recovery and accommodating guest’s special requests
Food Service Supervisor
Mongo’s Grill
09.2020 - 01.2024
- Supervise and co-ordinate activities of staff for preparation and serving of food
- Forecast and order food items required for operations of the restaurant on a weekly basis
- Recommend and establish procedures for the regular operations of the store to the Manager
- Record any wastage and report it to the manager on a weekly basis
- Train staff in job duties, sanitation, and safety procedures
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Student Co-op & work placement
McDonald’s
06.2020 - 08.2020
- Received training to develop a restaurant improvement plan
- Learned about food cost & labor management
- Performed Health & Safety checks on a monthly basis
- Prepared and conducted performance reviews
- Received management training from McDonald’s head office, Toronto
- Abilities
- Capable of performing effectively in high stress environment
- Adept at handling heavy lifting, managing up to 50 lbs
- Of supplies
- Available for fulltime employment with flexible schedule
- Skilled in working on computer while standing for extended periods
- Proficient in enhancing staff activities by offering support, vision and guidance to ensure completion of assignment
Education
Postgraduate Diploma - Engineering Business and Safety Management
Confederation College
Thunder Bay, ON08.2020
Bachelor of Engineering - Mechanical Engineering
Gujarat Technological University
Gujarat, India06.2018
Skills
- Possess 3 years of experience in leadership position and 4 years of experience in customer service
- Proven experience providing administrative and clerical support
- Experienced with booking software, Point of Sale (POS) software
- Possess positive attitude towards work and team members
- Strong interpersonal and relation-building skills
- Excellent time management and problem-solving skills
- Proficient in MS Office suite: Excel, Outlook, PowerPoint, Project, Word
- Detail-oriented and ability to multi-task in a fast-paced environment
- Self-motivated, quick learner, and able to work independently or in a team
- Recognize and respect people’s diversity, individual differences, and perspectives
- Possess valid driver’s license and access to personal vehicle
Abilities
- Capable of performing effectively in high stress environment
- Adept at handling heavy lifting, managing up to 50 lbs. of supplies
- Available for fulltime employment with flexible schedule
- Skilled in working on computer while standing for extended periods
- Proficient in enhancing staff activities by offering support, vision and guidance to ensure completion of assignment
Certification
- Health and Safety Awareness Certified (March 2019)
- Certified Peer Mentor to help new students transitioning into a new country (January 2020)
- Smart Serve (May 2020)
- Possess a valid G Driver’s license (June 2021)
- Emergency first Aid-CPR A-AED (Dec 2021)
Volunteering
- Fundraising Volunteer, Confederation College (2019) Thunder Bay, ON
- Peer Mentoring, Confederation College (2020) Thunder Bay, ON
- Festival of India (2022,2021) Thunder Bay, ON
- Festival of Colors(2022,2021) Thunder Bay, ON
Willing to relocate
Yes
Eligible to work in Canada
Yes
Timeline
Guest Services Supervisor/Customer Service Associate
Days Inn by Wyndham Thunder Bay North
07.2021 - 01.2024
Food Service Supervisor
Mongo’s Grill
09.2020 - 01.2024
Student Co-op & work placement
McDonald’s
06.2020 - 08.2020
Postgraduate Diploma - Engineering Business and Safety Management
Confederation College
Bachelor of Engineering - Mechanical Engineering
Gujarat Technological University
- Health and Safety Awareness Certified (March 2019)
- Certified Peer Mentor to help new students transitioning into a new country (January 2020)
- Smart Serve (May 2020)
- Possess a valid G Driver’s license (June 2021)
- Emergency first Aid-CPR A-AED (Dec 2021)
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