Karan Sandhu
Truro,NS
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment. Been 5 years in retail and experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Sally's Beauty Supply
02.2025 - Current
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business and in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Store Manager
Sally's Beauty Supply
06.2024 - 02.2025
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business and in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Counter Manager
Hudson's bay
04.2023 - 03.2024
- Resolved customer complaints in a professional manner while upholding the integrity of the brand
- Trained new employees on cash register operations, customer service, product knowledge, and store policies
- Organized promotional events such as product demonstrations and special offers to attract customers
- Maintained inventory levels by analyzing stock reports, placing orders, and verifying deliveries
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
Fragrance Specialist
BPI
06.2022 - 01.2024
- Utilized POS system technology to track purchases, process returns, and manage promotions
- Compiled reports on performance metrics such as total sales, average transaction size, and return rates
- Assisted customers with selecting the best fragrances for their individual needs.
Makeup Consultant
Chanel
08.2022 - 05.2023
- Advised customers on the use of different makeup products according to their skin type, lifestyle and preferences
- Researched industry trends in order to stay up-to-date on the latest makeup styles and techniques
- Utilized creative problem-solving abilities to address customer concerns or complaints promptly and professionally
- Performed makeovers in accordance with current trends while ensuring client satisfaction
- Trained new staff members on best practices related to makeup application, product knowledge and customer service etiquette.
Beauty Advisor
Sephora
01.2022 - 08.2022
- Developed an extensive knowledge of beauty products, including ingredients, benefits, and usage instructions
- Utilized point-of-sale systems to process payments, returns, and exchanges quickly and accurately
- Provided makeup, skin care, and hair care consultations to help customers with product decisions
- Maintained inventory levels by restocking shelves and ordering new merchandise as needed.
Makeup Artist and beauty advisor
MAC Cosmetics
08.2020 - 10.2021
- Managed time effectively in order to complete multiple tasks simultaneously without compromising quality of work
- Maintained cleanliness standards within the work area at all times
- Demonstrated exceptional customer service by providing personalized attention to each client
- Created brand awareness by sharing and demonstrating product knowledge.
Education
Diploma - Business
Northern College - Pures Campus
Scarborough08.2023
Skills
- Empathy
- Communication
- Adaptability
- Efficiency
- Customer service
- Sales expertise
- Problem-solving abilities
- POS Systems
- Decision-Making
- Customer Service and Engagement
- Inventory Control
- Team Building and Leadership
- Staff Supervision
- Team Management
- Employee Scheduling
- Hiring and Training
- Strategic Planning
- Relationship building and management
- Sales Growth
Languages
English
Full Professional
Certification
- CCMA - Certified Course in Makeup Artistry
- CCHD - Certified Course in Hair Design
Volunteer Experience
Fragrance Specialist, BPI, Brampton, ON, (06/01/22- 01/01/24,)
Utilized POS system technology to track purchases, process returns, and manage promotions., Compiled reports on performance metrics such as total sales, average transaction size, and return rates., Assisted customers with selecting the best fragrances for their individual needs.
References
References available upon request
Timeline
Assistant Store Manager
Sally's Beauty Supply
02.2025 - Current
Assistant Store Manager
Sally's Beauty Supply
06.2024 - 02.2025
Counter Manager
Hudson's bay
04.2023 - 03.2024
Makeup Consultant
Chanel
08.2022 - 05.2023
Fragrance Specialist
BPI
06.2022 - 01.2024
Beauty Advisor
Sephora
01.2022 - 08.2022
Makeup Artist and beauty advisor
MAC Cosmetics
08.2020 - 10.2021
Diploma - Business
Northern College - Pures Campus
Similar Profiles
Stephanie CalvertStephanie Calvert
Sales Associate at Sally's Beauty SupplySales Associate at Sally's Beauty Supply
Isabella GanoIsabella Gano
Senior Beauty Consultant at Sally's Beauty SupplySenior Beauty Consultant at Sally's Beauty Supply
Ieisha FoxonIeisha Foxon
Beauty Advisor at Sally's Beauty SupplyBeauty Advisor at Sally's Beauty Supply