Karan Sandhu
Brampton,Canada
Summary
Dedicated management professional with a proven track record of leading high-performing teams in diverse and dynamic environments. Skilled in developing and implementing service strategies to meet customer needs, effectively managing customer complaints, and driving overall customer satisfaction. Demonstrated ability to identify and resolve service issues, streamline processes, and consistently exceed organizational goals. Adaptable professional with 5 years of work experience, possessing proven knowledge in leadership, problem-solving, and prioritization. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Sally's Beauty Supply
Brampton, ON
06.2024 - Current
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Counter Manager
Hudson's bay
Toronto, Canada
04.2023 - 03.2024
- Resolved customer complaints in a professional manner while upholding the integrity of the brand
- Trained new employees on cash register operations, customer service, product knowledge, and store policies
- Organized promotional events such as product demonstrations and special offers to attract customers
- Maintained inventory levels by analyzing stock reports, placing orders, and verifying deliveries
- Provided feedback to management regarding employee performance issues or opportunities for improvement.
Fragrance Specialist
BPI
Brampton, Canada
06.2022 - 01.2024
- Utilized POS system technology to track purchases, process returns, and manage promotions
- Compiled reports on performance metrics such as total sales, average transaction size, and return rates
- Assisted customers with selecting the best fragrances for their individual needs.
Makeup Consultant
Chanel
Toronto, Canada
08.2022 - 05.2023
- Advised customers on the use of different makeup products according to their skin type, lifestyle and preferences
- Researched industry trends in order to stay up-to-date on the latest makeup styles and techniques
- Utilized creative problem-solving abilities to address customer concerns or complaints promptly and professionally
- Performed makeovers in accordance with current trends while ensuring client satisfaction
- Trained new staff members on best practices related to makeup application, product knowledge and customer service etiquette.
Beauty Advisor
Sephora
Toronto, Canada
01.2022 - 08.2022
- Developed an extensive knowledge of beauty products, including ingredients, benefits, and usage instructions
- Utilized point-of-sale systems to process payments, returns, and exchanges quickly and accurately
- Provided makeup, skin care, and hair care consultations to help customers with product decisions
- Maintained inventory levels by restocking shelves and ordering new merchandise as needed.
Makeup Artist and beauty advisor
MAC Cosmetics
New delhi, India
08.2020 - 10.2021
- Managed time effectively in order to complete multiple tasks simultaneously without compromising quality of work
- Maintained cleanliness standards within the work area at all times
- Demonstrated exceptional customer service by providing personalized attention to each client
- Created brand awareness by sharing and demonstrating product knowledge.
Education
Diploma - Business
Northern College - Pures Campus
Scarborough08.2023
Skills
- Relationship building
- Customer service
- Sales expertise
- Problem-solving abilities
- POS Systems
- Decision-Making
- Customer Service and Engagement
- Inventory Control
- Team Building and Leadership
- Staff Supervision
- Team Management
- Employee Scheduling
- Hiring and Training
- Strategic Planning
- Relationship building and management
- Sales Growth
Languages
English
Full Professional
Certification
- CCMA - Certified Course in Makeup Artistry
- CCHD - Certified Course in Hair Design
Volunteer Experience
Fragrance Specialist, BPI, Brampton, ON, 06/01/22, 01/01/24, Utilized POS system technology to track purchases, process returns, and manage promotions., Compiled reports on performance metrics such as total sales, average transaction size, and return rates., Assisted customers with selecting the best fragrances for their individual needs.
References
References available upon request
Timeline
Assistant Store Manager
Sally's Beauty Supply
06.2024 - Current
Counter Manager
Hudson's bay
04.2023 - 03.2024
Makeup Consultant
Chanel
08.2022 - 05.2023
Fragrance Specialist
BPI
06.2022 - 01.2024
Beauty Advisor
Sephora
01.2022 - 08.2022
Makeup Artist and beauty advisor
MAC Cosmetics
08.2020 - 10.2021
Diploma - Business
Northern College - Pures Campus