Karan Sachdeva
Oakville,Canada
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
10
10
years of professional experience
Work History
Customer Service Support Agent
Richardson International
Oakville, Ontario
01.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Supported sales team members to drive growth and development.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Associate
USHA Electronics
, India
01.2019 - 10.2022
- Helped an average of 50 customers per day by responding to inquiries and locating products
- Provide outstanding customer service, receiving 96% in customer service feedback surveys
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Provided information about products and services available to customers.
- Suggested product solutions based on individual customer needs.
Customer Support Representative
HDFC Bank
, India
01.2015 - 12.2018
- Provided technical support to customers via phone and email.
- Responded promptly to incoming phone calls and emails for prompt, professional correspondence
- Maintained an up-to-date knowledge of products and services offered by the company.
- Handled escalated customer service issues with professionalism and empathy.
Education
Bachelor of Arts - Legislative Law
B.K.S Memorial Law College
India 12.2014
Skills
- Software troubleshooting
- Shipping and receiving
- Service desk support
- Time management
- Complaint resolution
- Adaptive team player
- Microsoft Office Suite
- Technical support
- Multi-task management
- Ticketing systems
References
Excellent references available upon request.
Timeline
Customer Service Support Agent
Richardson International
01.2023 - Current
Customer Service Associate
USHA Electronics
01.2019 - 10.2022
Customer Support Representative
HDFC Bank
01.2015 - 12.2018
Bachelor of Arts - Legislative Law
B.K.S Memorial Law College
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