Karan Rathore
Summary
Diligent Security professional with over 6 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
City Of Vancouver - Board Of Parks And Recreation
10.2023 - Current
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Investigated suspicious activities and persons to maintain security of premises.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
Security Supervisor
Westguard
07.2019 - Current
- Monitored and controlled access to the premises, ensuring that only authorized individuals enter the designated areas, involved checking identification, verifying credentials, and maintaining a log of visitor entries and exits
- Conducted regular patrols of the premises to deter and detect any suspicious activity, security breaches, or safety hazards
- Used surveillance equipment effectively and report any unusual incidents or observations to the site supervisor or appropriate authorities
- Familiarized myself with emergency response procedures, including fire safety protocols, evacuation plans, and first aid procedure
- Implemented the measures in the event of an emergency
- Maintained effective communication with the site supervisor at time, fellow security guards, and other stakeholders
- Collaborated as a team to ensure a coordinated approach to security operations and shared important information or updates regarding the case.
Security Ambassador
Nordstrom
01.2022 - 05.2023
- Maintaining vigilance and use observational skills to identify potential security threats
- Maintaining accurate and detailed records of security incidents, including writing incident reports, and documenting any necessary information related to theft, accidents, or security breaches
- Completing reports in a timely manner and submitting them to the appropriate authorities or management
- Conducting routine safety inspections of the store premises to identify and report any potential hazards or security vulnerabilities
- Utilizing security cameras and other surveillance equipment to monitor the store premises and identify any unusual or suspicious behavior
- Act promptly and appropriately in response to any security incidents or alarms
- Familiarizing myself with the store's alarm systems, emergency exits, fire suppression systems, and other safety equipment
- Regularly inspect and test the equipment to ensure proper functioning
- Assisting in managing crowd flow during busy shopping periods or special events, ensuring a safe and organized shopping experience for customers
- Help direct customers to appropriate areas and manage queues if needed.
Restaurant Security
Garda World
01.2021
- Worked closely with restaurant management and staff to ensure a collaborative approach to security
- Communicated any security concerns, provided recommendations for improvements, and supported the implementation of security measures and policies
- Observed and reported any thefts, loss, or damage to property or assets
- Collaborated with management and other staff to implement loss prevention strategies and minimize risk
- Assisted in managing crowd flow during the pandemic while ensuring everyone's safety and BC's health guidelines, also during busy periods, special events, or private functions
- Maintained order and ensure the comfort of guests by monitoring capacity limits, queuing lines, and controlling entry and exit points
- Responded promptly and appropriately to security incidents, disturbances, or emergencies
- Took measures to de-escalate conflicts, provided first aid when needed.
CCTV Operator
Secure Defense
01.2021 - 01.2022
- Continuously monitored the CCTV cameras to observe and assess the security situation of the area under surveillance
- Pay close attention to any suspicious activities, unauthorized access, or potential threats to security
- Detected and identified security incidents or breaches captured by the CCTV cameras
- Quickly analyzed and evaluated the situation to determine the severity and appropriate response
- Coordinated with on-site security personnel and law enforcement agencies as needed
- Maintained accurate records and logs of incidents, observations, and actions taken during your shift
- Documented any relevant information, including time stamps, camera footage references, and incident details, for future reference, investigations, and legal purposes.
LPO and Security Guard
Excalibur
01.2018 - 01.2020
- Safeguarded the client's assets, including merchandise, equipment, and property
- Implemented security measures to minimize the risk of theft, damage, or loss
- Conducted internal investigations into suspected incidents of theft or fraud
- Collected evidence, reviewed CCTV footage, interviewed witness, and collaborated with law enforcement agencies
- Provided excellent customer service by assisting customers, answered inquiries, and addressed concerns related to security
- Maintained a friendly and professional demeanor while enforcing security policies
- Maintained accurate and detailed reports of security incidents, observed and took actions
- Documented suspicious activities, thefts and incidents, and submitted reports to the appropriate management.
Customer Service Associate
McDonald's
01.2018
- Greet customers, took their orders and accurately inputted them into the order system
- Ensured all customer requests are accurately recorded and communicated to the kitchen staff
- Processed customer payments, handled cash, and provided accurate change
- Followed proper cash handling procedures to maintain the security and accuracy of transactions
- Prepared food items according to McDonald's standards and recipes
- Assembled orders, packaged them properly, and ensured they meet quality and presentation standards
- Adhered to McDonald's policies, procedures, and standards for food safety, cleanliness, and customer service
- Followed all health and safety requirements to ensure a safe working environment.
Education
Associates of Arts Degree -
Coquitlam College
Coquitlam, BC01.2020
Grade 12 -
Sacred Souls School
01.2017
Skills
- Team Player
- Crisis Management
- MS Suites
- Conflict De-escalation
- Verbal Communication
- Critical Thinking
- Complex Problem Solving
- Detail Oriented
- Judgement and Decision Making
Certification
- Basic Security Training
- Occupational First Aid Level 1
- Business Computer Applications
Professional Highlights
- Got promoted to Shift Supervisor at Westguard Security in November 2019.
- Received an award for saving a male's life in Downtown eastside who was overdosed on drugs.
- Got the opportunity to work with Cst. Linda Blake, Head of Security for Prime Minister of Canada to manage security team for an event that Prime Minister attended at Woodward's Building.
- Received Award for the ‘Best Performer of the Year' in 2019 at Excalibur.
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Security Officer
City Of Vancouver - Board Of Parks And Recreation
10.2023 - Current
Security Ambassador
Nordstrom
01.2022 - 05.2023
Restaurant Security
Garda World
01.2021
CCTV Operator
Secure Defense
01.2021 - 01.2022
Security Supervisor
Westguard
07.2019 - Current
LPO and Security Guard
Excalibur
01.2018 - 01.2020
Customer Service Associate
McDonald's
01.2018
Associates of Arts Degree -
Coquitlam College
Grade 12 -
Sacred Souls School
- Basic Security Training
- Occupational First Aid Level 1
- Business Computer Applications
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