Karan Rana
Welland,ON
Summary
Experienced customer service representative with a strong focus on effective written and verbal communication. Skilled in active listening and problem-solving analytically. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors. Recognizes the importance of understanding customer desires and goes above and beyond to provide tailored solutions, fostering loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Customer Service Representative
Easy Financial
05.2022 - Current
- Educated customers on various financial products, empowering them to make informed decisions and improve their financial health.
- Mentored junior team members on best practices in customer service delivery within the finance industry.
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
- Supported fraud prevention efforts by monitoring accounts for suspicious activity and following established protocols if discrepancies were identified.
- Achieved sales targets consistently by applying effective sales strategies and techniques.
- Enhanced client retention by providing exceptional customer service and promptly resolving issues.
Project Manager
SuperDNATechnolab Private Limited
08.2021 - 05.2022
- Generated12% increase in customer satisfaction, reduced project costs by9%, and completed projects with14% reduction in time
- Skilled at working independently and collaboratively in team environment
- Conducted market research to identify new markets and customer needs
- Arranged business meetings with prospective clients
- Self-motivated, with strong sense of personal responsibility
- Promoted company products/services while addressing client objectives
- Implemented continuous improvement in product development processes
- Formed team of 4 and took care of whole process
Project and Quality Coordinator
Melzo
06.2019 - 07.2021
- Increased lead acquisition by21% through business development strategies
- Developed marketing collaterals with a creative team
- Managed and helped in updating customer relationship management (CRM) software
- Use of Advanced computer skills with Microsoft Office (Word, PowerPoint, Excel, Calendar)
- Assisted with quality control audits
- Successfully delivered a presentation for Melzo among200+ companies, securing a remarkable3rd place and granting the opportunity to set up a stall at the Dubai Tech Expo in2020
Education
Graduate Certificate - Quality Engineering Management
Loyalist College
Markham, ON09.2023
Bachelor of Engineering - Mechanical Engineering, Biotechnology
Rayat & Bahra Institute of Engg
05.2019
Skills
- Computer skills
- Organization
- Documentation
- Compliance awareness
- Negotiation
- Financial literacy
- Teamwork
- Teamwork and collaboration
- Customer service
- Multitasking
- Time management
- Attention to detail
Certification
- Salesforce Certified Administrator
- Certified Sales Professional (CSP)
- Certified Customer Experience Professional (CCEP) - Customer Service Institute of America.
Languages
English
Native or Bilingual
Accomplishments
- Achieved sales of $80,000 in one week, becoming best FSR in division and number 2 in both the division.
Hobbies and Interests
Reading books, Listening to Music, Talking to people
Additional Information
Honors & Awards , Employee of the month – Melzo - Aug2020 Karan Rana
Timeline
Financial Customer Service Representative
Easy Financial
05.2022 - Current
Project Manager
SuperDNATechnolab Private Limited
08.2021 - 05.2022
Project and Quality Coordinator
Melzo
06.2019 - 07.2021
Bachelor of Engineering - Mechanical Engineering, Biotechnology
Rayat & Bahra Institute of Engg
- Salesforce Certified Administrator
- Certified Sales Professional (CSP)
- Certified Customer Experience Professional (CCEP) - Customer Service Institute of America.
Graduate Certificate - Quality Engineering Management
Loyalist College
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