Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karan Patel

Edmonton,AB

Summary

With a proven track record at DependableIT, I excel in technical troubleshooting and customer service, enhancing user satisfaction through effective problem-solving. My expertise spans software knowledge to active listening, ensuring high-quality support across various technical challenges. Achievements include significantly improving customer satisfaction, demonstrating both hard and soft skills essential for user support excellence.

Professional with strong background in technical support and customer service. Adept at troubleshooting, problem-solving, and providing clear, actionable solutions. Highly collaborative team player focused on achieving results and adapting to changing needs. Skilled in communication, technical diagnostics, and multi-tasking in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Cook

IHOP
10.2024 - Current

Supervisor

Quesada Burritos and Tacos
08.2021 - 05.2024

Technical Support Representative

DependableIT
05.2019 - 08.2021
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Diploma - Computer System Technician - Software Support

Mohawk College of Applied Arts And Technology
Hamilton, None
12-2020

Skills

  • Customer service
  • Active listening
  • Software knowledge
  • Technical troubleshooting
  • Customer service expert
  • User support

Timeline

Cook

IHOP
10.2024 - Current

Supervisor

Quesada Burritos and Tacos
08.2021 - 05.2024

Technical Support Representative

DependableIT
05.2019 - 08.2021

Diploma - Computer System Technician - Software Support

Mohawk College of Applied Arts And Technology
Karan Patel