Karan Monga
Brampton
Summary
Motivated and customer-oriented professional seeking a dynamic role where I can apply my strong communication skills, adaptability, and work ethic to enhance customer satisfaction and contribute meaningfully to team success.
Overview
11
11
years of professional experience
Work History
Retail Customer Service Representative
Walmart
10.2024 - 05.2025
- Delivered exceptional customer service at front-end counters and in the clothing department
- Handled customer inquiries, returns, exchanges, and supported checkout operations
- Maintained organization and cleanliness of the clothing section, ensuring properly labeled and folded displays
- Restocked inventory, managed fitting rooms, and assisted customers with sizing and style questions
- Operated POS systems accurately, handling cash, debit, credit, and refunds
- Assisted with in-store merchandising, price checks, and markdowns
- Collaborated with team members to ensure a positive shopping experience and efficient store operation
Retail Manager
Hira Footwear
01.2014 - 04.2024
- Boosted customer satisfaction through proactive service and quick problem-solving.
- Trained and coached staff to manage sales, resolve conflicts, and support high-quality service.
- Oversaw daily store operations, including opening/closing, cash handling, and safety checks.
- Maintained clean, attractive displays to drive sales and create a welcoming environment.
- Managed inventory levels, reducing overstock and improving product availability.
- Applied loss prevention strategies that minimized shrinkage and protected profitability.
- Delegated tasks effectively during peak hours to ensure smooth operations and team focus.
Education
Bachelor of Arts -
NJSA College
Kapurthala01.2016
Skills
- Multilingual Communication
- Customer Service & Teamwork
- POS & Cash Handling
- Retail Operations
- Adaptability & Positive Attitude
- Prioritization & Multitasking
- Problem-Solving
Languages
English
Hindi
Timeline
Retail Customer Service Representative
Walmart
10.2024 - 05.2025
Retail Manager
Hira Footwear
01.2014 - 04.2024
Bachelor of Arts -
NJSA College
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