Summary
Overview
Work History
Education
Skills
Certification
Skill Summary
Languages
Marital Status
Timeline
Generic

KARAN MAHMOUDI

Toronto,Canada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

North York

Aroma Espressobar
01.2023 - 06.2023
  • Welcome customers, inform them about specials or new items
  • Answer questions and accept orders and payments
  • Prepare foods, such as sandwiches or baked goods
  • Grind and blend coffee beans, brew coffee and tea, and serve items to customers
  • Package food and beverages for sale
  • Sell coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods
  • Clean and restock work and dining areas
  • Empty trash and sanitize equipment and utensils

Sales Associate

Levi's
10.2022 - 12.2022
  • Train store staff by reviewing and revising orientation to products and sales training materials
  • Promote sales by demonstrating merchandise to customers
  • Help customers by providing them information
  • Be store ISP (in-store presentation), change store signs
  • Deal with customers returning or exchanging merchandise
  • Act as a shift leader to staff
  • Maintain inventory by checking merchandise to determine inventory levels
  • Prepare reports by collecting, analyzing, and summarizing information
  • Contribute to team effort by accomplishing related results as needed

Customer installed base tracking

Bonyan Sanat (Iran)
03.2021 - 08.2021
  • Gather information of all sold items from 2011 up to date
  • Put all collected information in one Excel file (Installed Base) with all the needed information
  • Arrange weekly meetings with management team and Service team to show the progress of Installed base file and gather more information from the service team to update the rest
  • Prepare a call plan to old customers and ask for service if needed

Trainee - Customer care centre

Schneider Electric (Iran)
06.2020 - 01.2021
  • Answering the incoming calls and lead them to different departments based on customer needs (sales, Logistic, Finance, after sales)
  • Create a ticket for each case and follow it until finalized
  • Create reports of incoming calls and mails from customers and send them to the manager
  • Regular follow-up with internal teammates and customers

Education

Business management -

Toronto Metropolitan University

High school -

Keystone International school
01.2019

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving

Certification

  • Model United Nations Conference - Hayderpasa Lisesi - 27-30 Jan 2020 - Istanbul
  • Model United Nations Conference - Kartal Anatolyan - 2020 - Istanbul
  • Model United Nations Conference - Ted Atakent - 2020 - Istanbul

Skill Summary

  • Customer Care Specialist
  • Customer Data Base analysis
  • Solution providing for customer based on understanding of their need
  • MS Office expert
  • Business and Finance knowledge

Languages

English
Native or Bilingual
Farsi
Native or Bilingual
Turkish
Professional Working

Marital Status

Single

Timeline

North York

Aroma Espressobar
01.2023 - 06.2023

Sales Associate

Levi's
10.2022 - 12.2022

Customer installed base tracking

Bonyan Sanat (Iran)
03.2021 - 08.2021

Trainee - Customer care centre

Schneider Electric (Iran)
06.2020 - 01.2021

Business management -

Toronto Metropolitan University

High school -

Keystone International school

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KARAN MAHMOUDI