Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Karan Maggu

Sarnia,Canada

Summary

Graduated from Lambton college in Business Management – International Business, aim to work in a challenging work environment where I can utilize my expertise in resolving the problems and advocate my analytical skills towards the growth of the organization. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Marcin Bowl
Sarnia, Canada
  • Answer a high volume of phone calls, book appointments, and greet clients
  • Perform Data Entry and other Office/Administrative duties as needed
  • Provide guests with the best experience possible and work problems quickly
  • Handle cash, credit, or check transactions with customers
  • Schedule and confirm reservation
  • Collect and post payments; accordingly, prepared and balanced daily financial registers.

Cashier

Giant Tiger
Sarnia, Canada
10.2021 - Current
  • Provides a positive customer experience with fair, friendly, and courteous service
  • Collects payments by accepting cash, Vouchers, or charge payments from customers and makes change for cash customers
  • Assisting customers on call regarding the product availability in store
  • Resolving customer issues
  • Processes return transactions
  • Collected customer feedback and communicated with supervisor for improvement.

Senior Analyst- Transaction Processing

Conduent (Xerox)
Gurgaon, India
10.2014 - 12.2020
  • Reviewing and validating Employee Account as per participant request
  • Doing an Audit for cases related to Defined Benefits
  • Respond to client requests and work to provide timely and accurate information
  • Review court orders for compliance with federal laws and company policies
  • Collaborates with teams focused in client administration to ensure terms of order are met
  • Review client contract and prepare checklist defining terms and ensuring administration is in line with the terms of the contract
  • Reviews state and federal statutes and develops or updates procedure documents accordingly.

Analyst

Conduent (Xerox)
Gurgaon, India
12.2016 - 03.2018
  • Handling Queries related to EFT, Taxes, Pension Verification & Retirement Benefits
  • Handling the Beneficiary or Alternate Payee Account Elevation and fund Transfer process
  • Ensure that the entire procedure of customer’s request is carried out end to end without any error ensuring no undue losses in the transaction
  • Knowledge of working in the Citrix environment
  • Reviews pending case workload and allocates work to Team members.

Associate

Conduent (Xerox)
Gurgaon, India
10.2014 - 12.2016
  • Document sorting and arranging in Sequence for processing
  • Transaction Processing
  • Managing SLA and service requests in a timely manner.

Education

Business Management – International Business -

Lambton College
08.2022

Bachelor of Computer Application -

Bharati Vidyapeeth Institute of Management and Research (BVIMR), New Delhi
12.2014

Skills

  • Great Customer Service skills
  • Attention to detail
  • Computer proficiency skills
  • Time management skills
  • Office Administration
  • Communication skills
  • Active listening
  • Problem-solving abilities

Certification

  • Ribo – Level 1
  • MS Office LinkedIn Learning

Projects

Yearly participant enrollment, 2017 to 2020, 10, 4 Months, Enrollment of client participant in the system for rolling out monthly payments.

Timeline

Cashier

Giant Tiger
10.2021 - Current

Analyst

Conduent (Xerox)
12.2016 - 03.2018

Senior Analyst- Transaction Processing

Conduent (Xerox)
10.2014 - 12.2020

Associate

Conduent (Xerox)
10.2014 - 12.2016

Front Desk Receptionist

Marcin Bowl

Business Management – International Business -

Lambton College

Bachelor of Computer Application -

Bharati Vidyapeeth Institute of Management and Research (BVIMR), New Delhi

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Karan Maggu