Karan Khanna
Brampton,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Client Specialist
OSL Retail
10.2022 - Current
- I have consistently demonstrated communication, management and service abilities in every aspect of my client specialist role at Osl.
- Maintained detailed records of all client interactions, transactions, and correspondence, ensuring easy retrieval of information when needed and promoting transparency in communication across the team.
- Coordinated client onboarding processes, ensuring smooth transitions and minimizing disruptions.
- Educated customers about billing, payment processing and support policies and procedures.
- Interacted with team members across departments to research and resolve customer issues.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Operations Manager
Vermani Trucking Co.
06.2023 - 09.2023
- Developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Director of Operations
Khanna Dept Store
08.2011 - 11.2021
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored and coordinated workflows to optimize resources.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Ensured optimal resource utilization by employing effective project management methodologies that maximized ROI without compromising quality or deadline adherence.
Education
Advanced Diploma - Big Data Analytics
Canadian College of Business Science & Technology
Mississauga, ON11.2023
Bachelor of Commerce - Business Analysis
Kalinga University
India04.2015
Skills
- Leadership
- Communication
- Strategic Thinking
- Materials Transport
- Decision Making
- Team Building
- Adaptability
- Financial Management
- Retail Operations Management
- Problem Resolution
- Calm and Professional Under Pressure
- Money handling abilities
- Customer Account Management
- Business Development
- Quality Control
- CRM software knowledge
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 16 staff members.
- Achieved many rewards through effectively helping clients.
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Operations Manager
Vermani Trucking Co.
06.2023 - 09.2023
Client Specialist
OSL Retail
10.2022 - Current
Director of Operations
Khanna Dept Store
08.2011 - 11.2021
Advanced Diploma - Big Data Analytics
Canadian College of Business Science & Technology
Bachelor of Commerce - Business Analysis
Kalinga University
Cover Letter
Dear Hiring Manager,
Thank you for the opportunity to apply for the Client specialist role at your company. After reviewing your job description, it's clear that you're looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.
I am a hard-working professional who has been consistently praised as efficient by my co-workers and management. Over the course of my 8-month career, I've developed a skill set directly relevant to the Client specialist role you are hiring for, including customer communications, customer satisfaction and customer service. Overall, I have consistently demonstrated communication, management and service abilities in every aspect of my sales client specialist role at Bell osl, and I invite you to review my detailed achievements in the attached resume.
After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at (647) 824-0840 or via email at karan0214@gmail.com to arrange for a convenient meeting time.
Thank you for your consideration, and I look forward to hearing from you soon.
Sincerely,
Karan Khanna
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
Title: Client specialist
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsPersonal development programsCover Letter
Dear Hiring Manager,
Thank you for the opportunity to apply for the Client specialist role at your company. After reviewing your job description, it's clear that you're looking for a candidate that is extremely familiar with the responsibilities associated with the role, and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.
I am a hard-working professional who has been consistently praised as efficient by my co-workers and management. Over the course of my 8-month career, I've developed a skill set directly relevant to the Client specialist role you are hiring for, including customer communications, customer satisfaction and customer service. Overall, I have consistently demonstrated communication, management and service abilities in every aspect of my sales client specialist role at Bell osl, and I invite you to review my detailed achievements in the attached resume.
After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organization. Please contact me at (647) 824-0840 or via email at karan0214@gmail.com to arrange for a convenient meeting time.
Thank you for your consideration, and I look forward to hearing from you soon.
Sincerely,
Karan Khanna
Personal Information
Title: Client specialist
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