Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

KARAN KAUSHAL

Antigonish,Canada

Summary

Presently associated with Oracle Pvt. Ltd. As a Senior Principal Analyst formerly Principal Project Manager. Professional analyst with strong focus on data-driven decision making and strategic insights. Skilled in data analysis, financial modeling, and project management. Effective collaborator with proven track record of adapting to evolving needs and delivering impactful results. Known for excellent problem-solving abilities and strong communication skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Principal Analyst formerly Principal Project Manager

Oracle India Pvt. Ltd.
11.2019 - Current
  • Working with multiple teams to build a project plan and setup/migrate environment from on premise to Oracle Cloud Infrastructure
  • Monitor progress to make sure client deliverables are delivered on time and within budget
  • Work with Application, Database, Network teams for setting up the required Infra for performing the migration and then with AM&R team for setting up the monitoring for target VMs, DBs etc
  • Monitor stakeholder expectations and take corrective action to address gaps.

Sr. Professional: Project Management

Pro-search RPO (Previously With DXC Technologies)
05.2017 - 11.2019

Till 31-July 2018, the business was with DXC Technologies and outsourced to Pro-search from 01-Aug,18


  • Work on Transformation Programs / projects, transition support functions
  • Work with Pre-sales on costing and remain engaged till contract signature and take over the program/project from initiation.
  • Work with architect to design/develop the solution, with various teams to develop the cost model and manage cost throughout the Programs/ Project.
  • Kick-off assigned Programs / Projects, Identify and document the requirements, scope, constraints etc.
  • Capture issues and risks and action on them for a successful effort.
  • Work with Vendors like Dell/EMC, Hitachi and manage deliverables.
  • Conducting weekly / biweekly meetings to discuss the updates, reviewing the schedule, risk and issues, matters which require urgent attention etc.
  • Worked with the estimator to develop commissioning cost estimate templates, used to develop project commissioning costs to be included in the new bids.

Project Manager

IBM India Pvt. Ltd.
06.2016 - 05.2017
  • Work with the architect and SA’s towards successful implementation of the project deliverables
  • Ensure the project is successfully delivered within planned schedule and budget
  • Capture issues and risks and action on them for a successful project


Senior Project Manager

HCL Technologies Ltd.
10.2010 - 06.2016
  • Experienced PM supporting IT Infrastructure projects (Worked through the Project Management Life cycle on high scoped Projects).
  • Worked with the technical architect towards developing the project plan document.
  • Worked with procurement manager estimating the project costs, preparing necessary documentation, getting approvals from customer, conducting procurement.
  • Working with the technical architect towards developing the project plan, documentation, getting approvals from customer, conducting procurement.
  • Identify the risks and issues well in advance to ensure project success.
  • Escalate issues and risks to appropriate stakeholders and create mitigation plans.


Manager Delivery – CISCO TAC


  • Ensuring successful execution of Statements of Work.
  • Ensure the success of customer deployment. Coordinating the interaction of internal, partner and customer resources toward the completion of key services.
  • Meeting stringent SLA parameters and service deliverables,
  • Business Management: Preparation of Performance Improvement Plans and Improvement of overall Process Quality, etc.
  • Customer Management: Escalation handling as per process, monthly service reviews with the client, resolve major issues and disputes, providing advice on process improvements.

Technical Support Team Manager

Dell International Services
05.2009 - 10.2010
  • Meeting CE (Customer Experience/CSAT) threshold on daily/weekly/monthly basis and ensuring FIRST TIME RESOLUTION (FTR)
  • Maintain Zero Executive Escalations
  • Working closely with different departments like customer care, depot repair team and dispatch team to ensure timely resolution and Customer Satisfaction


Assistant Manager

Hughes net Technical Support
12.2006 - 05.2009

(Process was formerly with Flextronics and later with Quatrro)


  • Rewarded with Performance of Quarter in 2007 and for BEST CSAT Scores (> 89% for the Quarter)
  • With a Span of control of 25 FTEs, more than 40% of the team members achieved the annual performance rating of 4 and 5 of 5 (above average performance) during appraisal for year April 2007 – Mar 2008

Event Organizer

SAARF
08.2002 - 04.2004

(This was a family business firm, now being absolved)


  • Organizing events across North India pertaining to stress management
  • This was a family business firm, now being absolved

Education

Post Baccalaureate Diploma - Artificial Intelligence

StFX University
Antigonish, NS
05.2024

B.Tech - Chemical Engineering

Beant College of Engineering And Technology
Punjab, India
05.2002

12th -

Kendriya Vidyalaya
Noida, India
05.1998

10th -

Kendriya Vidyalaya
05.1996

Skills

  • Program / Project Management
  • Machine Learning
  • Python Programming
  • Stakeholder Management
  • Risk Assessment

  • Teamwork and Collaboration
  • Task Prioritization
  • MS Tools
  • Visio

Accomplishments

  • Appreciated for participating in Voluntary activities outside of Oracle.
  • Appreciated by the Sr VP and the Sr Director and received Employee Recognition Award for successfully deploying “Oracle advanced monitoring for hybrid cloud” Monitoring solution for a highly critical LAD region customer in 2023 at Oracle.
  • Worked with the estimator to develop commissioning cost estimate templates, used to develop project commissioning costs to be included in the new bids at DXC Technologies.
  • Successfully completed project to install Storage and Backup solution for Lloyds of London project in 180 days and received London Market Innovation Award 2018 at DXC Technologies.
  • Completed Vsphere 6.0 upgrade project and completed vSphere, ESX upgrade within stipulated timelines at HCL Technologies.
  • Appreciated by the client for successfully completing the Win 2003 upgrade project within constraints. My efforts and ideas to expedite the upgrade plan were recognized at HCL Technologies.
  • Awarded Top Performing Manager for a quarter in 2010 at Dell International Services.

Certification

  • Project Management Professional (PMP)
  • OCI AI Foundation
  • Pursuing OCI Generative AI Professional Certificate
  • Generative AI Overview for Project Managers from PMI
  • CCNA Trained

Timeline

Principal Analyst formerly Principal Project Manager

Oracle India Pvt. Ltd.
11.2019 - Current

Sr. Professional: Project Management

Pro-search RPO (Previously With DXC Technologies)
05.2017 - 11.2019

Project Manager

IBM India Pvt. Ltd.
06.2016 - 05.2017

Senior Project Manager

HCL Technologies Ltd.
10.2010 - 06.2016

Technical Support Team Manager

Dell International Services
05.2009 - 10.2010

Assistant Manager

Hughes net Technical Support
12.2006 - 05.2009

Event Organizer

SAARF
08.2002 - 04.2004

Post Baccalaureate Diploma - Artificial Intelligence

StFX University

B.Tech - Chemical Engineering

Beant College of Engineering And Technology

12th -

Kendriya Vidyalaya

10th -

Kendriya Vidyalaya
KARAN KAUSHAL