KARAN KAUSHAL

• Working with multiple teams to build a project plan and setup/migrate environment from on premise to Oracle Cloud Infrastructure
• Monitor progress to make sure client deliverables are delivered on time and within budget
• Work with Application, Database, Network teams for setting up the required Infra for performing the migration and then with AM&R team for setting up the monitoring for target VMs, DBs etc
• Monitor stakeholder expectations and take corrective action to address gaps.

Till 31-July 2018, the business was with DXC Technologies and outsourced to Pro-search from 01-Aug,18

• Work on Transformation Programs / projects, transition support functions
• Work with Pre-sales on costing and remain engaged till contract signature and take over the program/project from initiation.
• Work with architect to design/develop the solution, with various teams to develop the cost model and manage cost throughout the Programs/ Project.
• Kick-off assigned Programs / Projects, Identify and document the requirements, scope, constraints etc.
• Capture issues and risks and action on them for a successful effort.
• Work with Vendors like Dell/EMC, Hitachi and manage deliverables.
• Conducting weekly / biweekly meetings to discuss the updates, reviewing the schedule, risk and issues, matters which require urgent attention etc.
• Worked with the estimator to develop commissioning cost estimate templates, used to develop project commissioning costs to be included in the new bids.

• Work with the architect and SA’s towards successful implementation of the project deliverables
• Ensure the project is successfully delivered within planned schedule and budget
• Capture issues and risks and action on them for a successful project

• Experienced PM supporting IT Infrastructure projects (Worked through the Project Management Life cycle on high scoped Projects).
• Worked with the technical architect towards developing the project plan document.
• Worked with procurement manager estimating the project costs, preparing necessary documentation, getting approvals from customer, conducting procurement.
• Working with the technical architect towards developing the project plan, documentation, getting approvals from customer, conducting procurement.
• Identify the risks and issues well in advance to ensure project success.
• Escalate issues and risks to appropriate stakeholders and create mitigation plans.

Manager Delivery – CISCO TAC

• Ensuring successful execution of Statements of Work.
• Ensure the success of customer deployment. Coordinating the interaction of internal, partner and customer resources toward the completion of key services.
• Meeting stringent SLA parameters and service deliverables,
• Business Management: Preparation of Performance Improvement Plans and Improvement of overall Process Quality, etc.
• Customer Management: Escalation handling as per process, monthly service reviews with the client, resolve major issues and disputes, providing advice on process improvements.

• Meeting CE (Customer Experience/CSAT) threshold on daily/weekly/monthly basis and ensuring FIRST TIME RESOLUTION (FTR)
• Maintain Zero Executive Escalations
• Working closely with different departments like customer care, depot repair team and dispatch team to ensure timely resolution and Customer Satisfaction

(Process was formerly with Flextronics and later with Quatrro)

• Rewarded with Performance of Quarter in 2007 and for BEST CSAT Scores (> 89% for the Quarter)
• With a Span of control of 25 FTEs, more than 40% of the team members achieved the annual performance rating of 4 and 5 of 5 (above average performance) during appraisal for year April 2007 – Mar 2008

(This was a family business firm, now being absolved)

• Organizing events across North India pertaining to stress management
• This was a family business firm, now being absolved