KARAN JOSHI
Niagara Falls,ON
Summary
Hardworking Automotive Technician register 310s apprentice with 2+ years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
6
6
years of professional experience
Work History
Automotive Technician/Service Advisor
Midas Auto Service
08.2023 - Current
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Performed safety and emissions inspections.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
Service Advisor
Ford
01.2020 - 09.2020
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Automotive Technician
Volvo Trucks
05.2019 - 01.2020
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Changed, rotated, and balanced tires on different types of vehicles.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Education
Associate of Applied Science - Motive Power Technician
Niagara College
Welland, ON10-2023
Bachelor of Science - Automotive Engineering
Gujarat Technological University
Ahmedabad, India05-2019
Skills
- Inspecting vehicles
- Parts replacement
- Problem-solving
- Customer relationship management (CRM)
- Preparing work orders
- Time management
- Troubleshooting skills
- Attention to detail
- Multitasking and organization
- Team collaboration
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Automotive Technician/Service Advisor
Midas Auto Service
08.2023 - Current
Service Advisor
Ford
01.2020 - 09.2020
Automotive Technician
Volvo Trucks
05.2019 - 01.2020
Associate of Applied Science - Motive Power Technician
Niagara College
Bachelor of Science - Automotive Engineering
Gujarat Technological University
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