KARAN GULATI
Brantford,ON
Summary
Positive and upbeat Customer Service Specialist bringing Nine years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
VON Canada
11.2023 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Monitoring Emails and helping build schedule for employees.
Customer Relations Associate
Telus International
08.2023 - 10.2023
- Booking Appointments for customers online
- Rescheduling or Cancelling appointments
- Maintaining Confidential records for the customers on their file
- Creating a new record file or a new customer calling in
- Meeting the desired Quality Assurance set by the company.
Customer Relations Associate
HGS Canada
08.2019 - 06.2023
- Communicate with customers to resolve issues
- Consult user guides and electronic resources to research and implement solutions
- Emulate or reproduce problems encountered by users
- Provide advice and training to users in response to identified difficulties
- Track and escalate issues presented on calls to other departments.
Package Handler
UPS
06.2018 - 11.2018
- Communicated with the supervisor on how to get the job done in an efficient and effective manner
- Check the LOT number and the Expiry dates on the products as well as move the product to the location where they will be ready to get shipped
- Lifting packages up to 150 lbs
- From head sorter and assembly line
- Sort totes from large packages, small packages and envelopes while making sure assembly
- Following packing label to ensure parcels are on the correct trucks
- Always following safety guide lines for lifting
- Monthly quizzes about safety, lifting, loading and breaking jams.
Brand Ambassador
Pro-Motions Marketing Agency
04.2017 - 12.2017
- Actively engaged with consumers in a retail environment and influenced purchase decisions
- Responsible for providing product samples and brand key messages to consumers to increase awareness and trial of products
- Conducted in-store sampling, answered customer inquiries and made suggestions
- Set up and break down of events
- Submitted reports
- Tracked inventory and marketing information
- Built relationships with store staff and management.
Field Marketing Representative
Actv8Marketing
08.2016 - 09.2017
- Provided professional field marketing services to blue chip leaders in the Canadian banking and financial services industry
- Increased customer base by establishing one-to-one contact and keeping customers engaged
- Garnered customer procurement for CIBC, PC, and Canadian Tire financial products
- Worked inside various retail locations and events focused on customer acquisition by promoting assigned products
- Developed strong relationships with clients and Franchisees
- Managed, tracked and reported all field activities
- Provided recommendations to management that would ensure continuous improvement and leadership in our Operations procedures.
Co-op, Sales and Customer Service Representative
Teletime
05.2017 - 07.2017
- Reported to the Sales Manager
- Sold appliance and electronics, built relationships with customers by promoting and recommending products or installation services that match customer needs
- Coordinated the successful execution of projects and orders
- Entered new orders for customers, tracking and fulfilled orders, and proactively assisted customers with any issues they were facing
- Provided excellent customer care: Followed up on completed orders to ensure customer satisfaction, and assisted customers as needed in locating, selecting, carrying, and loading their merchandise.
Merchandise Manager
Gulati General Store
06.2014 - 04.2016
- Coordinated with vendors to fulfill purchasing objectives
- Partnered with marketing team to ensure products were promoted effectively
- Established sales targets and worked with senior management and other employees to achieve targets
- Helped establish and maintain a positive work environment for employees
- Delivered training to staff and established strong rapport and trust
- Provided excellent customer service through multiple channels (phone, email)
- Answered customer inquiries regarding products, policies, etc
- Resolved customer complaints according to established guidelines
- Financial controls related to cash settlement, cheque issuance (AR/AP).
Education
College Diploma - Business Management
Humber College
01.2017
Secondary School Diploma - undefined
Sanskriti KMV C.B.S.E
01.2015
Skills
- Customer needs analysis
- Call centre experience
- Remote teamwork
- Live chat support
- Multi-tasking
- Telephone enquiries specialist
- Problem-solving
- Quality Assurance (QA) controls
- Active listening
- Query resolution
Languages
English
Punjabi
Hindi
References
References Upon Request
Timeline
Customer Service Associate
VON Canada
11.2023 - 06.2024
Customer Relations Associate
Telus International
08.2023 - 10.2023
Customer Relations Associate
HGS Canada
08.2019 - 06.2023
Package Handler
UPS
06.2018 - 11.2018
Co-op, Sales and Customer Service Representative
Teletime
05.2017 - 07.2017
Brand Ambassador
Pro-Motions Marketing Agency
04.2017 - 12.2017
Field Marketing Representative
Actv8Marketing
08.2016 - 09.2017
Merchandise Manager
Gulati General Store
06.2014 - 04.2016
College Diploma - Business Management
Humber College
Secondary School Diploma - undefined
Sanskriti KMV C.B.S.E
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