Karan Grover
Ottawa,ON
Summary
Dedicated and customer-focused professional with strong communication and problem-solving skills. Experienced in assisting customers, handling inquiries and complaints, and providing accurate information in a polite and efficient manner. Known for maintaining a positive attitude, working well in fast-paced environments, and ensuring high levels of customer satisfaction with the ability to adapt quickly and follow company policies and procedures.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Print and Services Supervisor
Staples
Ottawa, Ontario
06.2023 - Current
- Managed daily operations to secure optimal store performance.
- Trained team members on customer service best practices and product knowledge.
- Addressed customer inquiries and complaints to uphold satisfaction levels.
- Monitored employee productivity to provide constructive feedback and coaching.
- Collaborated with other departments to coordinate workflow processes between teams.
Assistant Manager
Tim Horton's
Ottawa, Ontario
11.2020 - 06.2023
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations and ensured compliance with company standards.
- Coordinated shifts and schedules to optimize team performance.
- Implemented promotional campaigns to enhance customer engagement.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
Student Volunteer
Algonquin College
Ottawa, Ontario
12.2017 - 12.2019
- Assisted faculty with event planning and coordination for campus activities.
- Supported student engagement initiatives through participation in outreach programs.
- Collaborated with peers to organize community service projects for local charities.
- Organized educational materials for various academic departments on campus.
- Maintained accurate records and documented client data in company databases.
Education
Some College (No Degree) - Computer Programming
Algonquin College
Ottawa, OntarioSome College (No Degree) - Business Management
Algonquin College
Ottawa, OntarioSkills
- Customer service
- Computer literacy and data entry
- Project management
- Team building
- Operations management
- Complex Problem-solving
- Data analysis
- Relationship management
Languages
English
Professional
French
Elementary
Hindi
Professional
Certification
First Aid & CPR
References
References available upon request.
Timeline
Print and Services Supervisor
Staples
06.2023 - Current
Assistant Manager
Tim Horton's
11.2020 - 06.2023
Student Volunteer
Algonquin College
12.2017 - 12.2019
Some College (No Degree) - Computer Programming
Algonquin College
Some College (No Degree) - Business Management
Algonquin College