Karan Gandhi
Edmonton,AB
Summary
Dynamic leader with over 14 years of expertise in retail and logistics management, focused on enhancing customer experiences and driving business success. Exceptional communication and management skills facilitate effective team collaboration and customer engagement. Achievements include notable improvements in customer satisfaction and operational processes through strategic supplier and contract management. Detail-oriented and patient, with a strong commitment to organizational excellence.
Overview
16
16
years of professional experience
Work History
Administrative Assistant & Book-Keeping (Office Manager)
Rose Building Maintenance Ltd
10.2024 - Current
- Managing receivables and payables
- Keep track of monetary transactions.
- Handling checks for payroll.
- Creating and updating data in spreadsheets.
- Keep track of financial transactions and documentation.
- Follow up with Store Manager’s of Superstores and No frills on payment approvals.
- Managing office supplies and providing supplies for janitorial services to Superstore, No Frills, under the Loblaw corporation.
Assistant Supervisor
Foods 99 Store
03.2024 - 09.2024
- Oversaw daily operations of the store, guaranteeing efficient operations and excellent customer service.
- Professionally taking incoming calls and rerouting them.
- Ordered, stocked, and arranged goods as part of inventory management.
- Carry out additional stock-related tasks, such as labeling, packing, pricing, and returning supplies.
- Running other errands and promptly responding to correspondence.
- Keep track of the stockroom's withdrawals, receipts, and records.
- Acquire, unload, and store materials
- Managing cash accounting and maintaining track of all transactions.
Sr. Associate Finance
Trident Limited, Punjab India
01.2023 - 12.2023
- As Associate of the finance department, I was accountable for below keys responsibilities:
- As Team Leader, oversee daily negotiations with banks about export shipment documentation.
- Carry out the responsibilities of obtaining bank money in opposition to export document negotiations.
- Use SAP ECC6/SAP HANA software to record all export transactions with banks.
- Oversee all team operations and sustain a work-life balance while fostering a culture of high performance.
- Weekly report to higher management on the status of export clients' shipping data (bank negotiations and account receivable data) in SAP ECC6/SAP HANA.
- Help Jr. Associates create their work schedules, train them on their new duties and responsibilities, and support them in carrying out their daily tasks efficiently.
Executive Head Export Documentation & Logistics
Trident Limited, Punjab India
12.2013 - 12.2022
- As an Export documentation specialist, I was accountable for below responsibilities:
- Facilitating export operations, managing recordkeeping needs to ensure prompt product payment, and supervising the creation of commercial documents in compliance with export.
- Managing Customer purchase orders and book shipment window with shipping lines for the export shipments.
- Responsible for timely export entry filing in the exporting nation in accordance with the shipment's terms and conditions.
- Respond to Customer questions, resolving issues and giving current shipment information in weekly meetings on Microsoft teams.
- By attending to client concerns, exhibiting empathy, and promptly resolving issues, you can guarantee an exceptional customer experience.
- Bank-to-bank transactions for COD, advances, export document negotiation, and credit export payments against letters of credit.
- In Logistics, I was assigned with the below-mentioned variety of tasks:
- Setting up export vehicles (containers) and handling export orders and paperwork.
- Keep track of customer orders and instructions.
- Work together with other divisions like finance and marketing.
- Plan, coordinate, and supervise the organization's operational logistics.
- Preserve cargo tracking, delivery schedules, and transportation expenses.
- Keeping an eye on employees' progress reports, monitoring their work schedule, and helping.
- Arrange the workspace and warehouse so that container filling can be done.
- Trying to negotiate with suppliers and customers while putting safety procedures into place.
- All this was done by following the 7 R's of Logistics:
- Getting the Right product, in the Right quantity, in the Right condition, at the Right place, at the Right time, to the Right customer, at the Right price.
Customer Service Representative
Sovereign Shipping Pvt Ltd, Punjab India
09.2009 - 11.2013
- During my tenure, I was accountable for the following duties and responsibilities:
- Assist in overseeing existing client accounts.
- Handle many incoming and outgoing phone calls.
- Preserve connections with clients and carriers.
- Offer carriers and consumers outstanding customer service.
- Communicate with customers and carriers to resolve issues and assist in resolving more customer concerns about goods and services.
- As requested by clients, arrange shipments and provide shipment quotes.
- Outstanding multitasking abilities with computer applications and in their workstation.
Education
Masters - business administrative
Lovely Professional University
Jalandhar, Punjab01.2016
Bachelors - commerce
Panjab University
Chandigarh01.2009
Skills
- Customer service and relations
- Computer proficiency
- Office administration
- Time management
- Critical thinking
- Documentation and reporting
- Database management
- Invoice processing
- Team collaboration
Languages
English
Full Professional
Accomplishments
- Part of the Team in Implementation of Export Documentation through BOT (AI) System.
Timeline
Administrative Assistant & Book-Keeping (Office Manager)
Rose Building Maintenance Ltd
10.2024 - Current
Assistant Supervisor
Foods 99 Store
03.2024 - 09.2024
Sr. Associate Finance
Trident Limited, Punjab India
01.2023 - 12.2023
Executive Head Export Documentation & Logistics
Trident Limited, Punjab India
12.2013 - 12.2022
Customer Service Representative
Sovereign Shipping Pvt Ltd, Punjab India
09.2009 - 11.2013
Masters - business administrative
Lovely Professional University
Bachelors - commerce
Panjab University