Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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KARAN DHAWAN

Calgary

Summary

Enthusiastic, highly Motivated & results-oriented MBA professional with several years of work experience. Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback. Frequently praised as detail-oriented, focused, and organized by my peers. Possess a strong work ethic and desire to further develop knowledge & skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Retail Supervisor

Urban Planet
01.2025 - 08.2025
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Store Manager

The Mobile Shop
10.2023 - 07.2024
  • Demonstrate strong communication, leadership and time management skills
  • Create a motivating environment for all Mobilists
  • Ensure Mobilists are being coached and provided with feedback on their sales progress
  • Follow operational guidelines to ensure all compliance standards are being met
  • Order inventory as per store trends, consumer demand and budgetary requirements
  • Understand market trends and high-level competitor sales volume,theft, fraud, etc.
  • Responsible for the overall profitability of the location Recruitment:
  • Full-time

Sales Associate

Wireless wave
05.2023 - 10.2023
  • Surpass minimum sales expectations by attracting new customers or identifying revenue opportunities for existing customers.
  • Foster team partnerships to support store synergy.
  • Assist in store opening, closing, and operating duties.
  • Full time

Shift leader

Marks
07.2023 - 10.2023
  • Deliver exceptional customer experiences to support your team in achieving performance targets.
  • Provide mentorship, coaching, and feedback to the team.
  • Manage the operations of the store in the absence of management including key holding tasks, opening, and closing responsibilities, etc.
  • Ensure store upkeep and cleanliness, including restocking, seasonal changeover, inventory, pricing, and signing are accounted for through staff supervision.
  • Part-Time

Customer Availability Process Associate (CAP 2)

Walmart
02.2022 - 04.2023
  • Kept the inventory on point by following First in First out (FIFO), indicating products are positioned according to the needs of the store.
  • Increased company sales by 10% through customer requirements, guiding them with discounts and ongoing promotions.
  • Interacted with 50 customers daily,offering detailed, personalized, friendly & polite service
  • Part-time

Cashier/ CSR

Decathlon
01.2020 - 12.2021
  • Helped Customers to complete purchases, locate the items and join the reward program to promote loyalty, satisfaction, and sales numbers.
  • Executed 100% Cash and credit transactions, ensuring the transaction totals matched the receipts total.
  • Part-time

Senior Marketing Lead

G & R Info-system Pvt. Ltd.
10.2014 - 01.2021
  • Formed and managed an agency-wide Communications Team to develop internal communications and reinforce external communications with the clients or analysts.
  • Crafted PowerPoint presentations about retirement investment strategies and how to use the annuity offers provided by G & R Infosystem.
  • Helped increase annual online sales by a quarter for the company by optimizing SEO, social, display, email, and chat.
  • Full-time

Internship

IFFCO TOKIO General Insurance
06.2013 - 08.2013
  • Designed marketing materials, including logos, business cards, promotional pieces, in-store artwork, and e-newsletters to establish internal audits of the company.
  • ..

Education

Master of BUSINESS ADMINISTRATION (MBA) -

Vancouver Island University
09.2023

Bachelor of Business Administration - Banking & Insurance

Indraprastha University
05.2014

Skills

  • Problem-Solving
  • Attention to Detail
  • Conflict Resolution
  • Leadership skills
  • Inter-personal skills
  • Improving Customer support
  • Teamwork
  • CRM
  • Customer Service
  • Actively listening
  • Communication skills
  • Cross selling/up selling
  • Critical thinking
  • Organizing
  • Strategic Marketing
  • Bilingual Customer support

Websites

Certification

  • AFFILIATE MARKETING (Digital) Online certification in basic analytics of social media AUG -2020
  • VIRTUAL LEARNING- Invests India Up Grad, Mumbai, India OCT 2017 – DEC 2017

Timeline

Retail Supervisor

Urban Planet
01.2025 - 08.2025

Store Manager

The Mobile Shop
10.2023 - 07.2024

Shift leader

Marks
07.2023 - 10.2023

Sales Associate

Wireless wave
05.2023 - 10.2023

Customer Availability Process Associate (CAP 2)

Walmart
02.2022 - 04.2023

Cashier/ CSR

Decathlon
01.2020 - 12.2021

Senior Marketing Lead

G & R Info-system Pvt. Ltd.
10.2014 - 01.2021

Internship

IFFCO TOKIO General Insurance
06.2013 - 08.2013

Bachelor of Business Administration - Banking & Insurance

Indraprastha University

Master of BUSINESS ADMINISTRATION (MBA) -

Vancouver Island University

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