Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Karan Desai

Calgary,Canada

Summary

Data Center Technician experienced in managing and maintaining secure data storage processes, hardware, and software. Proficient in overseeing IT systems, performing preventive maintenance, and swiftly resolving technical issues. Strong analytical skills applied to problem-solving in high-pressure environments. Available for flexible shifts to support 24/7 data center operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Data Centre Technician

Rogers Business
Calgary, Canada
10.2024 - Current
  • Following policies and procedures related to escalations, ticketing, and change management including client remote hands requests.
  • Ability to follow network jargon and knowledge of cross connects installation and troubleshooting.
  • Receiving duties, site inspection/walk-throughs and timely reporting of incidents outside of normal operating policy.
  • Shift change communications, documentation reporting, Facilities documentation of the data centre.
  • Identifying and escalating to the Data Centre Manager for any situation or concerns that would improve quality & mitigate risk.
  • Technical training certified professional by a Rogers in Cybersecurity, Data center essentials, Network, IT systems.
  • Excellent proficiency in Microsoft office, word & excel applications.

Retail sales Associate

Foneshop Telecommunications (Rogers)
Calgary, Canada
01.2024 - 10.2024
  • Achieved a 30% increase in monthly sales revenue within the first quarter of 2024 implemented targeted sales strategies, resulting in an average transaction value increase of $40,000.
  • Spearheaded customer service initiatives that elevated customer satisfaction ratings by 95% this included resolving complex customer issues promptly and implementing efficient complaint resolution procedures.
  • Achieved title of top sales associate for selling the rogers Mastercard across Canada including Rogers corporate stores/dealers locations.
  • Orchestrated appealing in-store displays and layouts, leading to a 10% increase in foot traffic and a 20% rise in conversion rates.

User support Tech

Tech Mahindra
Ahmedabad, India
01.2018 - 08.2019
  • Maintained a high customer satisfaction rate of 95% through effective problem resolution and proactive communication, consistently exceeding the company's benchmark.
  • Achieved and exceeded monthly targets by consistently resolving an average of 100+ customer issues per day, contributing to a 90% increase in team productivity.
  • Collaborated with technical teams to reduce the average issue resolution time by 20%, resulting in improved customer experience and reduced operational costs.
  • Acquired comprehensive knowledge of company products, leading to a 30% decrease in escalated calls and quicker issue resolution.

Education

Food & Beverage Management - Hospitality Management

Fanshawe College
Canada
04.2023

Bachelor's - Economics

Sardar Patel University
India
06.2021

Skills

  • Network troubleshooting
  • Data center documentation
  • Cross connect installation
  • Inventory management
  • Power distribution management
  • Data center infrastructure
  • Social media management
  • Customer Relationship Management
  • Data Analysis
  • Financial Analysis
  • Workflow Automation
  • Presentation and Reporting Tools
  • Supply chain skills
  • MS Office
  • Excel
  • Word
  • PowerPoint
  • Troubleshooting

Certification

  • Worker Health and Safety Awareness in 4 steps, 01/01/21
  • Building Online Marketing Plan, LinkedIn Learning, 01/01/22
  • Customer Foundation Essentials, LinkedIn Learning, 01/01/23
  • Cyber security, Data centre Mechanical and cooling, Rogers, 01/01/25

Timeline

Data Centre Technician

Rogers Business
10.2024 - Current

Retail sales Associate

Foneshop Telecommunications (Rogers)
01.2024 - 10.2024

User support Tech

Tech Mahindra
01.2018 - 08.2019

Food & Beverage Management - Hospitality Management

Fanshawe College

Bachelor's - Economics

Sardar Patel University

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Karan Desai