Karan Deep
504 Hermosa Avenue,North Vancouver,BC
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Amazon
03.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated timely responses to online customer communication and researched complex issues.
Customer Service Agent
Flipkart
01.2020 - 02.2021
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Facilitated communications through management of inbound and outbound customer calls.
Education
Bachelor Of Psychology - Psychology
Capilano University
North Vancouver, BCSr.Secondary Education - Medical And Biological Physics
Govt Senior Secondary School
Haryana,India07.2022
Skills
- Communication & Online Chat
- Customer Relations
- Customer Database Management
- Microsoft Office
- Clerical Support
- Call Volume and Quality Metrics
- Understanding Customer Needs
- Customer Inquiry Response
- Online Systems
- Adobe Systems Adobe Acrobat
- Judgment and Decision-Making
- Marketing
Certification
●Cognitive Behavioral Therapy(CBT) ●Data Analytics ●Digital Marketing
Timeline
Customer Care Representative
Amazon
03.2021 - 01.2022
Customer Service Agent
Flipkart
01.2020 - 02.2021
Bachelor Of Psychology - Psychology
Capilano University
Sr.Secondary Education - Medical And Biological Physics
Govt Senior Secondary School
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