Karan Chopra
Toronto,ON
Summary
Customer-oriented with several years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
Food Service Supervisor
Peter & Paul's Hospitality Group
04.2023 - Current
- Managing the food and beverage service, ensuring all the clients were provided with a positive experience.
- Ensuring prompt and friendly client service.
- Collaborating with the kitchen & service staff to ensure a smooth and efficient food and drink service.
- Restocking supplies and food items to ensure the event space is fully prepared for service.
Insurance Agent
Sharma Insurance & Investment Solutions
10.2021 - 01.2023
- Developed relationships with clients, resulting in a increase in referrals and repeat business.
- Educated clients on insurance policies and coverage options, resulting in a increase in policy renewals.
- Developed and implemented processes to streamline customer on-boarding and policy renewal.
Restaurant Manager
The Grill Darbar
07.2020 - 09.2021
- Developed and Implemented strategies that ensured a positive experience that exceeded customer's expectations.
- Anticipated all guest needs and responded promptly & accordingly.
- Inspected all the functioning areas of the restaurant i.e. dining area, kitchen area etc.
- Supervised the overall functions of the restaurant including staffing the restaurant appropriately, ensuring timely service to the customers, managing the business with online food delivery portals.
Managed Self-owned Fine Dining Restaurant
Chopra Hospitality
12.2017 - 03.2020
- Developed and implemented a successful customer retention program, resulting in a increase in repeat business.
- Worked with online portals to increase business potential.
- Negotiated and maintained relationships with vendors to reduce food costs.
- Maintained high level of customer service and satisfaction.
- Worked with management to ensure the high profitability and efficiency of the restaurant.
- Recruited staff for the restaurant.
- Monitored the finances and work to improve the operations as required.
- Effectively delegated the job and responsibilities to the staff.
Customer Service Executive
TicketGateway
12.2015 - 07.2017
- Provided timely responses to customer inquiries and requests, resulting in customer satisfaction.
- Developed processes and procedures to streamline customer service operations, resulting in a increase in efficiency.
- Involved in planning and evolving business online for the organization.
- Handled clients from all over North America.
- Managed doors for the events with the team, dealt with issues of the guests and co-coordinating the organizers.
Industrial Trainee
Hotel L'Heliopic
12.2013 - 07.2014
- Worked a bartender and be assigned responsibilities such as stock purchases, receiving and storing the same, and working as wait staff/host in the hotel dining room.
- Client interaction and learning how to up-sell.
- Trained hotel sales and marketing departments learning everything there is to know about promotional events.
- Learnt how to maintain a database of hotel visitors as well as disseminate promotional material for a new business.
Vocational Trainee
The Lalit Hotel
12.2012 - 01.2013
- First-hand interaction with customers and experience of the industry, gained an understanding of the roles, responsibilities, and operations specific to each.
- Broad exposure helped identify the area of interest and choosing a specialization for their future careers.
- Worked in a team, managing time effectively, handling stressful situations.
Education
Bachelor of Science - Tourism, Hospitality & Catering Management
Punjab Technical University At IIHM Delhi
New Delhi2015
3 Years Advanced Diploma - Hospitality Administration
International Institute of Hotel Management
New Delhi2015
High School Diploma -
D.A.V. Public School
Faridabad, India2012
Skills
- Customer Service
- Adaptability
- Fast Learner
- Ability to Work Under Pressure
- Communication Skills
- Management
- Operations
- Team Oriented
Languages
English
Hindi
Punjabi
Timeline
Food Service Supervisor
Peter & Paul's Hospitality Group
04.2023 - Current
Insurance Agent
Sharma Insurance & Investment Solutions
10.2021 - 01.2023
Restaurant Manager
The Grill Darbar
07.2020 - 09.2021
Managed Self-owned Fine Dining Restaurant
Chopra Hospitality
12.2017 - 03.2020
Customer Service Executive
TicketGateway
12.2015 - 07.2017
Industrial Trainee
Hotel L'Heliopic
12.2013 - 07.2014
Vocational Trainee
The Lalit Hotel
12.2012 - 01.2013
Bachelor of Science - Tourism, Hospitality & Catering Management
Punjab Technical University At IIHM Delhi
3 Years Advanced Diploma - Hospitality Administration
International Institute of Hotel Management
High School Diploma -
D.A.V. Public School
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