Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Karan Arora

Victoria,BC

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Also proficient in using independent decision making skills and sound judgment to positively impact company success . Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Walmart
01.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Manager

Walmart
08.2023 - Current
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Security Officer

Elite Security and First Aid Services
09.2023 - Current
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Security Officer

Paladin Security
12.2023 - Current
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Education

Diploma in Business Administration - General Management

Camosun College
Victoria, BC
08.2024

Skills

  • Team Building and Leadership
  • Excellent time management skills
  • Staff Management
  • Inter-department collaboration
  • Reliable and punctual
  • Cash Handling
  • Customer service excellence
  • Patience and Empathy

Languages

English
Full Professional
Hindi
Native or Bilingual

Certification

  • Certified in Emergency First Aid & CPR/AED lEVEL A
  • Certificate in Management of Aggressive Behavior

Additional Information

References Available Upon Request.

Timeline

Security Officer

Paladin Security
12.2023 - Current

Security Officer

Elite Security and First Aid Services
09.2023 - Current

Customer Service Manager

Walmart
08.2023 - Current

Cashier

Walmart
01.2023 - 08.2023

Diploma in Business Administration - General Management

Camosun College

Similar Profiles

CREATE PROFILE
Karan Arora