Karamveer Kaur
Calgary,AB
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at Punjab National Bank and other organizations. Expert in cash handling and team collaboration, significantly reducing wait times and improving service efficiency. Demonstrates exceptional time management and listening skills, achieving high levels of client trust and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Trusted Immigration Services
01.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Food Service Supervisor
Ghost Kitchen
03.2021 - 08.2023
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
Computer Instructor
Baba Pancham Puri High School
01.2017 - 02.2021
- Collaborated with colleagues to develop interdisciplinary projects that incorporated technology, enhancing student learning across subjects.
- Managed classroom behavior by implementing consistent policies and procedures, creating a positive learning environment for all students.
- Implemented innovative teaching methods, improving overall student engagement and understanding of complex topics.
- Served as an advisor for the school''s robotics club, supporting students in developing technical skills outside of regular class hours.
- Provided personalized instruction to accommodate individual learning styles, leading to increased student satisfaction and success rates.
- Enhanced students'' computer skills by incorporating hands-on activities and real-world applications into lessons.
Banking Customer Service Representative
Punjab National Bank
07.2013 - 11.2016
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
Education
Bachelor of Science - Computer Science Education
TERII
Haryana India01.2013
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Team Collaboration
- Scheduling
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Full Professional
Certification
- Certified Registry Clerk, Registry Star Courses - 05/2024
Registry Clerk
registry basic knowledge
Timeline
Front Desk Receptionist
Trusted Immigration Services
01.2023 - 08.2023
Food Service Supervisor
Ghost Kitchen
03.2021 - 08.2023
Computer Instructor
Baba Pancham Puri High School
01.2017 - 02.2021
Banking Customer Service Representative
Punjab National Bank
07.2013 - 11.2016
Bachelor of Science - Computer Science Education
TERII
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