Karampreet Dhaliwal
Winnipeg,Manitoba
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to manage multiple tasks simultaneously. Committed to cultivating and sustaining professional relationships to drive business results and enhance profitability.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Loblaw Companies
11.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Team Member
Tim Hortons
12.2022 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Master of Arts - English Literature
Punjab University
Punjab, India 06.2014
Skills
Customer Service
Problem-solving abilities
Patience and Empathy
Cash handling and management
Written and verbal communication
Cooperative Attitude
Adaptable and Flexible
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Team Member
Tim Hortons
12.2022 - 06.2023
Customer Service Representative
Loblaw Companies
11.2022 - Current
Master of Arts - English Literature
Punjab University
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