KARAMPAL KAUR BOPARAI
Brampton
Summary
Reliable and professional Team Lead with over 3 year’s experience in the Manufacturing Industry and 6 years in customer service. Excellent communicator, dependable and committed to getting the job done quickly, efficiently, and safely. A proactive individual who creates and implements corrective action plans when needed.
Overview
9
9
years of professional experience
Work History
Security Officer
Magnum Protective Services
12.2024 - Current
- Investigated security incidents to identify root causes and prevent future occurrences.
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Developed comprehensive security policies, aligning with industry standards and enhancing data protection.
- Utilized SIEM tools, detecting anomalies and reducing incident response time.
Mobile Security Supervisor
Signal 88 SECURITY
06.2024 - 12.2024
- Facilitated cross-functional collaboration between teams to address complex security challenges effectively.
- Supported management in establishing operational goals, aligning resources to achieve desired outcomes.
- Implemented safety protocols for employees during emergency situations, minimizing potential harm or injury risks.
- Managed incident reporting processes, maintaining accurate records for analysis and improvement initiatives.
Team Lead / Customer Service / Dispatcher
DHL
03.2022 - 05.2024
- Company Overview: ( Reckitt Benckiser)
- Conduct training for new associates
- Maintain legible and accurate records or logs
- Review documents prepared by members of the work group for accuracy and legibility
- Monitor performance of associates within the work group
- Report unsafe conditions to supervisor if they cannot be self-corrected
- Communicate work practices, procedures, and methods to associates
- Auditing and overseeing the department and team to ensure highest level of product compliance and accuracy
- Ensure the quantity, quality, labelling, and shipping address of orders correspond to customer specifications or other requirements
- Experience in using WMS (warehouse management system) in Blue Yonder
- Lead and manage the workflow and work duty allocation for team members to ensure accurate checking, inspecting and/or counting of all products for both inbound and outbound departments and ensuring all products is free of damage or defect
- ( Reckitt Benckiser)
Account Manager
Concentrix
09.2020 - 02.2022
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Resolve customer complaints via phone
- Act as the company gatekeeper
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
Package Handler
Fedex Ground Terminal
03.2021 - 12.2021
- Sorting packaging and routing them correctly
- Scanning packages to make sure they are tracked correctly
- Loading packages into the FedEx vehicles
- Working with management to resolve any safety-related issues
- Loading packages into the FedEx vehicles
Customer Service Representative
Hinduja Global Solutions
11.2019 - 07.2020
- Handle 60+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and make upsells
- Acting as a point of resolution for customers who have complaints
- Properly directed inbound calls in phone queues to improve call flow
- Calmly attempts to resolve and de-escalate any issues
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Provide accurate and appropriate information in response to customer inquiries
Lead Hand
Morgan Multivans Inc.
04.2018 - 11.2019
- Supervise 20 employees
- Conduct safety meetings once per day and address concerns
- Set goals for performance and deadlines in ways that comply with the company’s plans and vision
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Pass on information from upper management to employees and vice versa
- Ensure that supplies and materials for my department are sufficient
- Undertake disciplinary actions if the need arises
- Continually improved safety record by addressing both physical safety issues and employee safety attitudes
- Maintained and improved housekeeping in all areas
Supervisor-Trainer
Display Point Manufacturing
07.2016 - 03.2018
- Supervise 27 plus employees
- Train new employees as required
- Set goals for performance and deadlines as required
- Scheduled employees work hours and production start and finish times
- Handled paperwork for all jobs
- Data entry
- Arranged all products and materials (logistics) arrival and departure through various carriers
- Continually improved safety record by addressing both physical safety issues and employee safety attitudes
- Maintained and improved housekeeping in all areas
- Executed shipping and receiving duties
Education
1 year Diploma -
Business Management
Toronto, ON1 Year Diploma -
Supply Chain Management
Toronto, ONBachelor’s Degree -
Economics
Skills
- Leadership skills
- Relationship building
- Inventory control
- Organized
- Flexible and reliable
- High level of discipline
- Team leader
- Analytical skills
- Detail oriented
- Computer literate
- Microsoft Word
- Microsoft Excel
- Troubleshooting
- CCTV surveillance
- CCTV monitoring
- Superior customer service
Languages
English
Punjabi
Hindi
Timeline
Security Officer
Magnum Protective Services
12.2024 - Current
Mobile Security Supervisor
Signal 88 SECURITY
06.2024 - 12.2024
Team Lead / Customer Service / Dispatcher
DHL
03.2022 - 05.2024
Package Handler
Fedex Ground Terminal
03.2021 - 12.2021
Account Manager
Concentrix
09.2020 - 02.2022
Customer Service Representative
Hinduja Global Solutions
11.2019 - 07.2020
Lead Hand
Morgan Multivans Inc.
04.2018 - 11.2019
Supervisor-Trainer
Display Point Manufacturing
07.2016 - 03.2018
1 Year Diploma -
Supply Chain Management
1 year Diploma -
Business Management
Bachelor’s Degree -
Economics
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