Karamjit Kaur
Brampton
Summary
Dedicated and skilled professional with over 10 years of experience in the hospitality and care industry. Adept at understanding customer needs, exhibiting excellent communication skills, and fluent in multiple languages to facilitate smooth interactions. Proven track record of providing cross-functional support to customers. Seeking to leverage extensive experience and education in the field of care and functionality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer Team Lead
William Osler Health Systems
01.2023 - Current
- Provided personnel support as a Volunteer at Peel Memorial Wellness Centre, In areas including Urgent Care Center, and Diagnostic Imaging Dialysis
- Also involved in any Events in Peel Memorial Wellness Centre
- Demonstrated excellent customer service and interpersonal skills by supporting patients and their families in a compassionate and caring manner
- Applied strong communication skills, including attentive listening and providing supportive interactions, in both verbal and written English
- Collaborated effectively with staff, volunteers and patients, fostering a team-oriented and patient-focused environment
- Assisted patients in medically related situations with professionalism and empathy
Personnel Support Worker
Revera Bough Beach
01.2022 - 01.2024
- Company Overview: (Retirement Resident)
- Assisted individuals in making positive health and well-being choices, including nutrition, exercise, and personal care
- Encouraged participation in leisure and social activities, fostering community engagement and personal fulfillment
- Supported daily living tasks such as managing finances, attending appointments, shopping, and household chores
- Ensured safeguarding by protecting individuals from abuse or exploitation, upholding their rights and dignity
- (Retirement Resident)
Ambassador
Randstart for JONES HEALTHCARE GROUP
01.2018 - 01.2022
- Company Overview: Recruitment Agency
- Represented the company brand by delivering exceptional customer service and promoting marketing campaigns
- Created excitement and engagement around the brand at marketing events
- Collaborated with teams and worked independently to support clients, exceeding expectations in service delivery
- Recruitment Agency
Admin Manager
Rapid Self-Test
01.2015 - 01.2019
- Excelled in Admin and customer services, contributing to the success of Rapid Self-Test
- Managed day-to-day office operations, including scheduling, documentation, and handling customer inquiries
- Coordinated with suppliers and vendors to ensure timely delivery of products and services
- Processed orders, handled billing and payments, and maintained accurate financial records
- Implemented office policies and procedures to streamline operations and enhance productivity
- Resolved customer issues and ensured high levels of satisfaction with post-sales support
Manager
Uppal Travel Agency
01.2015 - 01.2016
- Utilized expertise as an International Travel Consultant, providing clients with exceptional service
- Leveraged expertise as an International Travel Consultant, delivering exceptional client service and customized travel solutions
- Managed client bookings, travel itineraries, and visa processes for international destinations
- Cultivated strong relationships with airlines, hotels, and travel vendors to secure the best deals and experiences for clients
- Implemented marketing strategies to increase customer retention and attract new clients
- Handled client inquiries, resolved issues efficiently, and ensured client satisfaction with post-travel follow-up
Education
Diploma - Travel and Tourism
Seneca College
Diploma - TICO Certified
Seneca College
Diploma - Personnel Support Worker
Phlebotomy Certified - Medical Terminology
Skills
- Conflict Resolution
- Relationship Building
- Exceptional Interpersonal Communication
- Customer Service-Oriented
- Timeline Management
- Multitasking
- Fluent in Verbal and Written Communication
- Fluent in Various Languages
- MS Office (Word, Excel, PowerPoint)
Education And Certifications
- Phlebotomy Certified and Medical Terminology
- Diploma in Personnel Support Worker
- NACC Certified Personnel Support Worker
- Travel and Tourism Diploma (Seneca College)
- TICO Certified (Seneca College)
- RBC Travel Insurance Certifications
Languages
English
Professional Working
Punjabi
Limited Working
Certification
phlebotomy certified
NACC Personnel Support Worker Certified
Personnel support from college certified
CPR and First Aide Certified
Medical Terminology certified
Travel and Tourism Diploma [Seneca College]
Tico Certified [Seneca College]
RBC Travel Insurance [Seneca College]
Team Leader Certification [Seneca College]
Oreintation Team Leader [Seneca College]
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Outdoor Recreation
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Crafting and DIY Projects
Timeline
Volunteer Team Lead
William Osler Health Systems
01.2023 - Current
Personnel Support Worker
Revera Bough Beach
01.2022 - 01.2024
Ambassador
Randstart for JONES HEALTHCARE GROUP
01.2018 - 01.2022
Admin Manager
Rapid Self-Test
01.2015 - 01.2019
Manager
Uppal Travel Agency
01.2015 - 01.2016
Diploma - TICO Certified
Seneca College
Diploma - Personnel Support Worker
Phlebotomy Certified - Medical Terminology
Diploma - Travel and Tourism
Seneca College
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