Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Karamjeet Kaur Mann

Sidney,BC

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Team Leader

Dollarama
03.2024 - Current
  • Enhanced team performance by implementing efficient work processes and providing constructive feedback.
  • Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
  • Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.

ICQA Warehouse Associate

Dollarama
03.2023 - 09.2023
  • Increased warehouse efficiency by implementing ICQA processes and procedures.
  • Improved inventory accuracy through regular cycle counts and audits.
  • Streamlined order fulfillment with efficient picking, packing, and shipping tasks.
  • Reduced product damage by properly training staff on safe handling techniques.
  • Developed process improvements with data-driven analysis of warehouse operations.

Food Service Supervisor

Dollarama
08.2020 - 12.2022
  • Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
  • Reduced food waste by implementing proper inventory tracking and storage practices.
  • Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
  • Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.

Customer Service Representative

Dollarama
12.2018 - 05.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Bachelor of Hospitality Management - Hotel, Resort And Restaurant Management

Niagara College
Niagara-on-the-Lake, ON
04.2020

Skills

  • Program Support
  • Team Supervision
  • Cash Handling
  • Client Service
  • Complaint resolution
  • Leading Team Meetings
  • Project Management
  • Microsoft Publisher

Languages

English
Full Professional

Certification

  • Oracle Hospitality Opera Cloud Service , Oracle Hospitality LLC - Feb 2019

Timeline

Assistant Team Leader

Dollarama
03.2024 - Current

ICQA Warehouse Associate

Dollarama
03.2023 - 09.2023

Food Service Supervisor

Dollarama
08.2020 - 12.2022

Customer Service Representative

Dollarama
12.2018 - 05.2019

Bachelor of Hospitality Management - Hotel, Resort And Restaurant Management

Niagara College
  • Oracle Hospitality Opera Cloud Service , Oracle Hospitality LLC - Feb 2019

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Karamjeet Kaur Mann