Karamjeet Kaur Mann
Sidney,BC
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Team Leader
Dollarama
03.2024 - Current
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
ICQA Warehouse Associate
Dollarama
03.2023 - 09.2023
- Increased warehouse efficiency by implementing ICQA processes and procedures.
- Improved inventory accuracy through regular cycle counts and audits.
- Streamlined order fulfillment with efficient picking, packing, and shipping tasks.
- Reduced product damage by properly training staff on safe handling techniques.
- Developed process improvements with data-driven analysis of warehouse operations.
Food Service Supervisor
Dollarama
08.2020 - 12.2022
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
Customer Service Representative
Dollarama
12.2018 - 05.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Hospitality Management - Hotel, Resort And Restaurant Management
Niagara College
Niagara-on-the-Lake, ON04.2020
Skills
- Program Support
- Team Supervision
- Cash Handling
- Client Service
- Complaint resolution
- Leading Team Meetings
- Project Management
- Microsoft Publisher
Languages
English
Full Professional
Certification
- Oracle Hospitality Opera Cloud Service , Oracle Hospitality LLC - Feb 2019
Timeline
Assistant Team Leader
Dollarama
03.2024 - Current
ICQA Warehouse Associate
Dollarama
03.2023 - 09.2023
Food Service Supervisor
Dollarama
08.2020 - 12.2022
Customer Service Representative
Dollarama
12.2018 - 05.2019
Bachelor of Hospitality Management - Hotel, Resort And Restaurant Management
Niagara College
- Oracle Hospitality Opera Cloud Service , Oracle Hospitality LLC - Feb 2019