KaramJeet Kaur
Kenora
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
3
3
years of professional experience
Work History
Cashier
No Frills
01.2025 - Current
- Greet customers entering store and respond promptly to determine their needs.
- Help customers complete purchases, locate items, and join reward programs.
- Assist customers with returns, refunds and resolving transaction issues.
- Resolve customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborate with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Built relationships with customers to encourage repeat business.
Tactical Security Guard
Garda World
02.2023 - 12.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
Merchandise Preparation Associate
Canadian Tire
07.2022 - 08.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Improved team collaboration by initiating regular coordination meetings.
Receptionist
Bombay To GO (Restaurant)
09.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced visitor experience by providing detailed information and assistance as needed.
Education
High School Diploma -
College National De Science Et Technologie
Montreal, QC08-2023
Skills
- Customer service excellence
- MS office
- Verbal and written communication
- Time management
- Organization skills
- Customer and client relations
- Decision-making
- Team collaboration
- Courteous and professional
- Security operations experience
- Problem resolution
Languages
English
Timeline
Cashier
No Frills
01.2025 - Current
Tactical Security Guard
Garda World
02.2023 - 12.2024
Merchandise Preparation Associate
Canadian Tire
07.2022 - 08.2023
Receptionist
Bombay To GO (Restaurant)
09.2021 - 04.2022
High School Diploma -
College National De Science Et Technologie
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