Karamjeet Kaur
Surrey,British Columbia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
ICICI Bank Canada
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed branch opening and closing procedures to ensure smooth daily operations.
- Handled cash transactions, including deposits and withdrawals, with accuracy and efficiency.
- Processed drafts, lodged cheques, printed balance certificates, and statements for customers, maintaining meticulous records.
- Managed the check-in and check-out process for safety deposit boxes for customers.
- Conducted quarterly calls to customers to nurture and maintain strong client relationships.
- Addressed customer queries and provided alternative solutions to meet their needs, ensuring high levels of customer satisfaction.
- Demonstrated comprehensive knowledge of bank services and products to effectively assist and advise customers.
- Ensured compliance with all banking regulations and internal policies.
SALES ASSOCIATE
Saks OFF 5TH
3 2021 - 02.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Helped customers quickly navigate store and locate items
- Answered questions about store policies and addressed customer concerns
- Operated cash register to record transactions accurately and efficiently
- Responded promptly to requests for assistance, spills and customer inquiries .
SALES ASSOCIATE
Marshalls
12.2019 - 03.2021
- Provided positive first impressions to welcome existing, new, and potential customers
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Created inviting environment for customers by maintaining store organization and cleanliness
- Exchanged merchandise and refunded money to adjust customer accounts and resolve billing issues.
CUSTOMER RELATIONSHIP OFFICER
Shiv Forgings
10.2016 - 03.2019
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Answered inbound calls to greet and assist customers with various needs and questions
- Addressed customer concerns and complaints and resolved issues promptly
- Upsold and cross-sold add-on purchases to increase sales
- Took accountability for completing required administrative paperwork and business administration duties
- Organized documentation and presentation materials for team conference support.
Education
Master's Of Computer Application -
Lovely Professional University
Bachelor's of Computer Application -
Ramgarhia Girls College
Skills
Relationship Building
Understanding Customer Needs
Product and Service Knowledge
Problem-Solving
Time Management
MS Office (Word, Excel and Outlook)
Customer Relationship Management
Multi-Tasking Strength
Teamwork and Collaboration
Cash Handling
Client Account Management
Certification
Canadian Investment Fund Course, IFSE Institute, 11/21/21, 70 percent
Ongoing Education
- Canadian Investment Fund Course, IFSE Institute, 11/21/21, 70 percent
- Canadian Securities Institute, 12/25/23
Timeline
Customer Service Representative
ICICI Bank Canada
02.2024 - Current
SALES ASSOCIATE
Marshalls
12.2019 - 03.2021
CUSTOMER RELATIONSHIP OFFICER
Shiv Forgings
10.2016 - 03.2019
SALES ASSOCIATE
Saks OFF 5TH
3 2021 - 02.2024
Master's Of Computer Application -
Lovely Professional University
Bachelor's of Computer Application -
Ramgarhia Girls College
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