Karam Singh
Surrey,BC
Overview
11
11
years of professional experience
Work History
Customer Support Representative
Shaw
Surrey, British Columbia
01.2021 - 08.2023
- Assisted customers with inquiries about services and products.
- Resolved issues through effective communication and problem-solving techniques.
- Provided technical support for Shaw's products and services to users.
- Collaborated with team members to improve service delivery processes.
- Maintained knowledge of Shaw's offerings to assist customers accurately.
- Managed escalated customer complaints with professionalism and empathy.
Customer Support Specialist
Telus
Surrey, British Columbia
06.2015 - 12.2020
- Provided excellent customer service through phone and chat support.
- Resolved customer inquiries by utilizing company knowledge base and resources.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Responded quickly to customer inquiries, needs and problems.
- Performed regular follow-up calls to check on customer satisfaction levels.
Customer Support Specialist
Rogers
Surrey, British Columbia
06.2017 - 12.2019
- Provided excellent customer service through phone and chat support.
- Resolved customer inquiries by utilizing company knowledge base and resources.
- Collaborated with teams to improve service delivery and enhance customer experience.
- Managed escalated cases by coordinating with relevant departments for resolution.
Customer Service Representative
City of Surrey
Surrey, British Columbia
01.2013 - 08.2019
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and maintained accurate records in the system.
- Collaborated with team members to improve customer service processes.
- Provided product information and recommendations to enhance customer satisfaction.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
Call Agent
BC Elections
Surrey, British Columbia
10.2018 - 10.2018
- Managed inbound customer calls and addressed inquiries effectively.
- Resolved customer issues by providing accurate information and solutions.
- Documented call details in the customer relationship management system.
- Collaborated with team members to improve call handling procedures.
- Responded to customer complaints in a timely manner.
Education
Real Estate
UBC Business
Vancouver10-2022
GED -
VCC
Vancouver06-2018
GED -
KPU
Surrey06-2018
Skills
- Customer relationship management
- Technical support
- Service process improvement
- Knowledge base utilization
- Customer account management
- Product knowledge
- Customer satisfaction
- Problem solving
- Complaint handling
- Time management
- Conflict resolution
- Remote support
Affiliations
- Swimming
- Photography
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
Timeline
Customer Support Representative
Shaw
01.2021 - 08.2023
Call Agent
BC Elections
10.2018 - 10.2018
Customer Support Specialist
Rogers
06.2017 - 12.2019
Customer Support Specialist
Telus
06.2015 - 12.2020
Customer Service Representative
City of Surrey
01.2013 - 08.2019
Real Estate
UBC Business
GED -
VCC
GED -
KPU