Summary
Overview
Work History
Education
Skills
Websites
Languages
Accomplishments
Timeline
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Karam Haraq

Brampton,Canada

Summary

Dynamic professional with a proven track record at Canadian Tire, excelling in customer service and technical support. Skilled in problem-solving and adept at using POS systems, I consistently achieved high customer satisfaction ratings while driving sales through effective upselling techniques. Bilingual in English and Arabic, I thrive in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Sales Associate, Cashier

Canadian Tire
Brampton, Canada
05.2022 - Current
  • Implemented merchandising strategies to effectively showcase products and promote sales on the retail floor.
  • Provided excellent customer service by greeting and assisting customers in locating products and answering inquiries.
  • Maintained cleanliness and organization on the sales floor, including aisle upkeep and product arrangement.
  • Collaborated effectively with team members to accomplish tasks and achieve departmental goals.
  • Developed a thorough understanding of product features, specifications, and uses to provide accurate information to customers.
  • Provided support to other departments as needed, including assisting with receiving, stocking, and organizing merchandise in the warehouse.
  • Followed safety protocols and procedures to prevent accidents and maintain a safe environment for customers and staff.
  • Processed customer transactions accurately and efficiently using cash registers or point-of-sale (POS) systems.

IT Infrastructure Support Analyst

Canada Revenue Agency
Mississauga, Canada
02.2024 - 05.2024
  • Logging, monitoring, investigating and resolving reported request.
  • Assisting to prepare local guidelines, procedures, reports and documents.
  • Administering and issuing user ID's, user profiles and security passwords.
  • Ensuring that security policies, standards and procedures are followed and understood.
  • Provided technical assistance and support to end-users, including troubleshooting hardware, software, and network issues. This may involve diagnosing problems, researching solutions, and guiding users through steps to resolve issues.
  • Installing, configuring, and maintaining server hardware and software, including operating systems, virtualization platforms, and server applications. This may also involve managing user accounts, permissions, and access controls.
  • Providing training and guidance to end-users on IT systems, software applications, and security protocols. This helps improve user proficiency and reduces the likelihood of common technical issues.

Education

Advanced Diploma - Information Systems Engineering

Sheridan College
Brampton, ON, Canada
12-2025

Skills

  • Customer service
  • Technical Support and Troubleshooting
  • Communication (Verbal and Written)
  • Conflict resolution
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Point-of-Sale (POS) Systems
  • Team collaboration
  • Active listening
  • User Account and Access Management
  • Digital Literacy and Mobile App Support
  • Problem solving
  • Time management
  • Multitasking
  • Attention to Detail
  • Inventory management
  • Bilingual: English and Arabic
  • Networking Fundamentals (LAN/WAN)
  • CRM (Customer Relationship Management) systems
  • Adaptability in fast-paced environments
  • Upselling and cross-selling techniques

Websites

Languages

  • English, Native or Bilingual
  • Arabic, Native or Bilingual

Accomplishments

Employee of the Month – Canadian Tire
Recognized for exceptional performance and dedication to work, March 2025.

Timeline

IT Infrastructure Support Analyst

Canada Revenue Agency
02.2024 - 05.2024

Sales Associate, Cashier

Canadian Tire
05.2022 - Current

Advanced Diploma - Information Systems Engineering

Sheridan College

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Karam Haraq