KARAM HARAQ
Brampton
Summary
Experienced Software Developer with a strong foundation in designing, developing, and deploying innovative software solutions. Proficient in a diverse range of programming languages and technologies, with a of delivering high-quality code on time and within budget. Adept at collaborating with cross-functional teams to analyze user requirements and translate into robust,callable software applications.
Overview
4
4
years of professional experience
Work History
IT Infrastructure Support Analyst
CRA Information Technology Department
02.2024 - 05.2024
- Logging, monitoring, investigating and resolving reported request;
- Assisting to prepare local guidelines, procedures, reports and documents;
- Administering and issuing user ID's, user profiles and security passwords;
- Ensuring that security policies, standards and procedures are followed and understood.
- Provided technical assistance and support to end-users, including troubleshooting hardware, software, and network issues. This may involve diagnosing problems, researching solutions, and guiding users through steps to resolve issues.
- Installing, configuring, and maintaining server hardware and software, including operating systems, virtualization platforms, and server applications. This may also involve managing user accounts, permissions, and access controls.
- Providing training and guidance to end-users on IT systems, software applications, and security protocols. This helps improve user proficiency and reduces the likelihood of common technical issues.
Website
- Built a full-stack web application with a database allows users to browse, choose, and purchase online car partswith up to five web pages using HTML, CSS, PHP, JavaScript, and MySQL
- Tested web application to check and make sure all the functionality of the website is working properly,designed a login and registration page is linked to a database to save client information
- BlackJack Game Program
- Managed with a teamwork to create a functional simple BlackJack Game using the knowledge of java, xml, and
- Javafx allowing users to play as single or team players
- Created multiple classes and UML diagram to make the structure of the game using netbeans and visualparadigm
- Tested and pushed the files to online GitHub repository
- MyFintnessStyle Program
- Built with group work a fitness tracking application that's designed to provide possible exercise activities, andtrack each user's calorie and weight count using JavaFX and Java XML
- Created UML diagrams along with GUI for the home page, although future implementation would includeadditional GUIs for the login, registration, and workout pages.
Sales Associate
Canadian Tire
05.2022 - Current
- Exceeded sales targets achieving a 10% increase in sales revenue over the past year
- Managed to up sold high-margin products and accessories, contributing to a 20% increase in the averagetransaction value
- Led a visual merchandising overhaul, resulting in a remarkable 30% improvement in product visibilityand a substantial 15% boost in sales, revitalizing the store's overall appeal
- Maintained a stellar 99% on-time attendance record and upheld a 98% accuracy rate in processingcomplex customer orders, ensuring reliability and precision in daily operations
- Resolved customer complaints with a 95% satisfaction rate, leading to a notable 25% reduction inescalated issues, ultimately improving overall customer service quality.
Customer Service Representative
Tim Hortons
02.2020 - 01.2021
- Received consistent customer satisfaction ratings above 95%, showcasing exceptional service, a friendlydemeanour, and a track record of delivering top-tier customer experiences
- Managed to Upselling Success: up sold menu items and promotions, contributing to a 10% increase inthe average transaction value
- Analyzed Efficiently ensured orders were promptly prepared and delivered, resulting in a significant reduction in wait times for both dine-in and drive-thru customers.
Education
Diploma - Computer Systems Technology - Information Systems Security Advanced, Computer Systems Technology
Sheridan College
High School Diploma -
St. Edmund Campion Secondary School
Brampton, ON05.2022
Skills
- Java
- AWS
- HTML / CSS / JavaScript / PHP / SQL
- UI/UX Designer
- Linux Administrator
- Microsoft Office Suite (Word, PowerPoint, and Excel)
- Consulted with clients and managment bilingual environment of English and Arabic
- Time Management / Problem-Solving
- Teamwork
- RELEVANT COURSEWORK
- I have taken several relevant courses at Sheridan College that gave me a good experience in software Development and software design additional to web design and some of these courses are :
- Object Oriented Programming - Java
- Web Development / Web Programming
- Cloud Enabled Networks
- Operating Systems - Linux
- Enterprise Java Development
- Introduction to Data Communications and Networking The Art of Technical Communication
- Interactive User Design
- Software Design Fundamentals
- Systems Admin Linux/UNIX
- Computer Math Fundamental
- Microsoft Office
- Microsoft Office 365
Timeline
IT Infrastructure Support Analyst
CRA Information Technology Department
02.2024 - 05.2024
Sales Associate
Canadian Tire
05.2022 - Current
Customer Service Representative
Tim Hortons
02.2020 - 01.2021
Website
Diploma - Computer Systems Technology - Information Systems Security Advanced, Computer Systems Technology
Sheridan College
High School Diploma -
St. Edmund Campion Secondary School
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