Karam Bamra
Delta,British Columbia
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Manager
Seneca Building Maintenance Limited
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Slot Attendant
Hard Rock Casino Vancouver
01.2021 - 08.2021
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
Housekeeping Supervisor
Seneca Building Maintenance Limited
10.2018 - 01.2021
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
Education
Associate of Arts - General Arts
Coquitlam College
Coquitlam, BC08.2020
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Customer Service
- Decision-Making
- Computer Skills
- Scheduling and Coordinating
- Documentation And Reporting
- MS Office
- Interpersonal Relations
- Shift Scheduling
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Manager
Seneca Building Maintenance Limited
09.2022 - Current
Slot Attendant
Hard Rock Casino Vancouver
01.2021 - 08.2021
Housekeeping Supervisor
Seneca Building Maintenance Limited
10.2018 - 01.2021
Associate of Arts - General Arts
Coquitlam College
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