Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Karalee McLeod

Regina,SK

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Communications Assistant

Government of Saskatchewan
Regina, SK
10.2022 - Current
  • Created and implemented marketing and communications plans.
  • Maintained professionality and efficiency while working closely with leadership.
  • Developed content for websites and social media platforms such as Facebook, Twitter.
  • Prepared or delivered speeches to further public relations objectives.
  • Wrote and edited press releases to minimize potential public image damage.
  • Developed and executed communications strategies for internal and external audiences.
  • Executed communications strategies by using deliverables to drive employee engagement.
  • Conducted media monitoring to track the effectiveness of campaigns.
  • Collaborated with team to promote, plan and organize communication materials.
  • Maintained records of communication activities including media coverage.
  • Performed quality assurance checks on all outgoing communications materials prior to distribution.
  • Monitored communications calendars and deadlines to adhere to deadlines.
  • Supported interns and junior team members with strategy and operations.
  • Organized media events, press conferences, and interviews with key stakeholders.

Director of Operations

Government of Saskatchewan
Regina, SK
06.2022 - 10.2022
  • Worked with management team to develop operational goals aligned with business strategy.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Formed and sustained strategic relationships with clients.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Created policies and procedures for improved workflow processes.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Implemented systems for monitoring employee attendance, scheduling, payroll.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Completed day-to-day duties accurately and efficiently.

Executive Assistant

Government of Saskatchewan
Regina, SK
09.2014 - 06.2022
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
  • Managed and tracked expenses to meet company budget requirements.
  • Managed daily invoices, reports and proposals.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Prepared invoices and drafted memos for executives.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Delivered optimal administrative, customer service and case management support.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Greeted visitors warmly upon arrival at the office premises.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Maintained confidential records and files related to executive operations.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Planned and completed group projects, working smoothly with others.
  • Completed day-to-day duties accurately and efficiently.

Senior Administrative Assistant

Government of Saskatchewan
Regina, SK
12.2007 - 09.2014
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Created and distributed documents, reports, presentations, and correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Coordinated travel arrangements for executive staff members.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Inventoried and ordered supplies for office.
  • Maintained confidential information regarding employees, customers, and business operations.
  • Directed customer communication to appropriate department personnel.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled customer inquiries in a timely fashion while maintaining high standards of customer service.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Monitored emails sent to general mailbox accounts for appropriate routing.
  • Coordinated appointments, meetings and conferences.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Responded effectively to sensitive inquiries or complaints.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Managed inventory of office supplies and placed orders as needed.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Ensured proper handling of sensitive materials by following established policies.

Education

Diploma - Business

Saskatchewan Polytechnic
Regina, SK
06-2023

Certificate - Human Resource Management

Saskatchewan Polytechnic
Regina, SK
12-2021

Certificate - Office Education

SIAST Wascana Campus
Regina, SK
12-2007

Skills

  • Social Media Management
  • Media Relations
  • Event Execution
  • Corporate Messaging and Speechwriting
  • Marketing
  • Event Coordination
  • Decision-Making
  • Schedule Coordination
  • Public Relations Strategies
  • Speech Writing
  • Customer Service
  • Problem-Solving
  • Team Management
  • Project Management
  • Digital Communications
  • Team Development
  • Writing, Editing, and Proofreading
  • Corporate Communications
  • Press Kits
  • Social Media Monitoring

References

References available upon request.

Timeline

Communications Assistant

Government of Saskatchewan
10.2022 - Current

Director of Operations

Government of Saskatchewan
06.2022 - 10.2022

Executive Assistant

Government of Saskatchewan
09.2014 - 06.2022

Senior Administrative Assistant

Government of Saskatchewan
12.2007 - 09.2014

Diploma - Business

Saskatchewan Polytechnic

Certificate - Human Resource Management

Saskatchewan Polytechnic

Certificate - Office Education

SIAST Wascana Campus

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Karalee McLeod