Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karabo Ditsala

Hamilton,ON

Summary

Performance and data driven logistics professional with leadership experience in fulfillment warehousing, sortation and on road operations, and logistics program management. Initiated and delivered projects which impact 19 sites across Ontario with a focus on quality, productivity and safety. Over 6 years experience driving and performance with internal associate teams and external 3PL teams.

Overview

7
7
years of professional experience

Work History

Logistics Sr Program Manager

Amazon Inc
09.2022 - Current
  • Review performance trends in Ontario sites and initiate projects geared towards improvement; review quality, cost and safety performance
  • Develop project charter, obtain sponsor and aligned stakeholders
  • Maintain clear and effective communications with other program teams, operations teams and 3PL Partners
  • Monitor project relevant KPIs and coached sites through improvement actions
  • Support preparation for High Volume Events through fleet support, on road staffing and risk identification using FMEA
  • Lead and participated in monthly review meetings with leadership

Operations Manager

Amazon Inc
11.2020 - 09.2022
  • Developed teams into top-performing leaders through coaching, project assignment, and mentorship.
  • Maintain station performance on On-road quality, productivity and safety KPIs.
  • Promoted safety culture by overseeing training, incident reporting and investigation and creative communication
  • Weekly planning of buildings delivery capacity in collaboration with volume planning
  • Led teams of 5 managers to successfully execute shifts and drive successful deliveries in Hamilton Niagara region and downtown Toronto.
  • Managed performance of 3PL partners and communications

Area Manager of Logistics

Amazon Inc
10.2019 - 11.2020
  • Supporting safety programs and ensuring tams compliance with OSHA
  • Identifying and leading process improvement initiatives
  • Monitoring on-road KPIs, utilizing RCCA and RCA to analyze and optimize standardized processes
  • Shift planning and execution to ensure successful on-road operations
  • Create invoices to 3PL (Delivery Service Partners-DSPs)
  • Nurture positive Delivery Service Partners (DSPs) relationships for success of delivery operations

Area Manager of Operations

Amazon LLC
08.2016 - 10.2019
  • Ensured procedures and standard work were followed by team
  • Managed and supported employee recognition and communication programs
  • Led, developed and mentored teams of 30-75 Amazon associates and 3-4 supervisors
  • Supported safety programs and ensured teams were compliant
  • Collaborated with support teams including Safety, Ops Integration, Loss Prevention and Human Resources. Communicated and engaged associates on their behalf

Education

Associate of Applied Science - Industrial Engineering

University of Windsor
Windsor, ON
05.2016

Graduate Certificate - Project Management

University of McGill
Montreal
05.2016

Skills

  • Business Intelligence platforms (Tableau, quicksight, MS)
  • Project management: PMI,CAPM
  • Project management software: Wrike, Asana, MS project
  • Six sigma Green Belt
  • Microsoft (Word, Excel, Project, Visio)
  • 5 years in leadership

Timeline

Logistics Sr Program Manager

Amazon Inc
09.2022 - Current

Operations Manager

Amazon Inc
11.2020 - 09.2022

Area Manager of Logistics

Amazon Inc
10.2019 - 11.2020

Area Manager of Operations

Amazon LLC
08.2016 - 10.2019

Associate of Applied Science - Industrial Engineering

University of Windsor

Graduate Certificate - Project Management

University of McGill

Similar Profiles

CREATE PROFILE
Karabo Ditsala