Hi, I’m
Kara Pounder
Spruce Grove,Alberta
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
years of professional experience
1
Certification
Work History
Cerdos
Server
02.2018 - 09.2018
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
The Chalet
Server
03.2012 - 06.2014
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Wee Geordies
Bartender
02.2012 - 06.2014
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Strathcona High School
High School Diploma
Grant Cardone UniversityOnline
No Degree from Sales And Marketing
Skills
- Food Delivery
- Daily Specials Memorization
- Beverage Preparation
- Table Setting
- Safe Food Handling
- Order Delivery Practices
- Guest Engagement
- Cash Handling
- Sales Techniques
- Guest Relations Management
- Point of Sale Operation
- Banquet Coordination
Languages
English
Native or Bilingual
Certification
- Certified Proserve
Timeline
Server
Cerdos
02.2018 - 09.2018
Server
The Chalet
03.2012 - 06.2014
Bartender
Wee Geordies
02.2012 - 06.2014
Strathcona High School
High School Diploma
Grant Cardone University
No Degree from Sales And Marketing
Similar Profiles
Donna Lyn NapodDonna Lyn Napod
Accounting Staff Member at Los Cinco Cerdos CorporationAccounting Staff Member at Los Cinco Cerdos Corporation
Tanis ZutzTanis Zutz
Director of Business Development at Glenwood RadiologyDirector of Business Development at Glenwood Radiology
Kyle HawryszKyle Hawrysz
Heavy Duty Field Service Technician at City of EdmontonHeavy Duty Field Service Technician at City of Edmonton
Debra WoolridgeDebra Woolridge
Support Worker ( Casual ) at Detox Center Alexander First NationsSupport Worker ( Casual ) at Detox Center Alexander First Nations
William hogganWilliam hoggan
Supervisor at Smart Fix AsphaltSupervisor at Smart Fix Asphalt