Kara Polishak
North Vancouver,BC
Summary
Dynamic and results-oriented leader with over eight years of experience in managing teams, optimizing operations, and delivering exceptional customer experiences. Skilled at fostering inclusive team environments, exceeding key performance indicators, and driving strategic growth. Passionate about mentoring and empowering teams while maintaining a guest-first philosophy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager & Administrative Support
Tidy Coast Cleaning
09.2022 - 10.2023
- Created a motivational and supportive working environment, focusing on training and developing team members to deliver positive guest interactions
- Managed daily operations, including invoicing, scheduling, and task delegation, ensuring seamless business functionality
- Spearheaded social media strategy on Instagram and Facebook, strengthening brand presence and engagement
- Recruited and onboarded employees, fostering a high-performing and collaborative team culture
Assistant Restaurant Manager
Carlino
04.2022 - 09.2022
- Ensured exceptional guest experiences through meticulous service execution and attention to detail
- Managed operational tasks, including scheduling, budgeting, and financial reporting, driving efficiency and cost control
- Recruited and trained front-of-house staff, cultivating a professional and welcoming team dynamic
- Oversaw inventory management and supply optimization to support business operations
General Manager
White Spot
09.2016 - 03.2022
- Achieved Rookie of the Year recognition by exceeding KPIs and budget targets while fostering a supportive and inclusive workplace culture
- Directed all recruitment, onboarding, and training initiatives, ensuring a high-performing and engaged workforce
- Handled payroll, quarterly budgeting, and inventory control, driving financial and operational success
- Maintained compliance with health and safety protocols, promoting a safe and efficient work environment
Banquet Captain
The Fairmont Palliser
09.2015 - 08.2016
- Led teams to deliver exceptional guest experiences in high-pressure, fast-paced settings
- Anticipated guest needs and provided tailored solutions to enhance satisfaction and loyalty
Education
Hospitality Management Diploma -
SAIT Polytechnic
01.2016
Skills
- Team Leadership & Development
- Guest Experience Enhancement
- Strategic Planning & Execution
- Recruitment, Onboarding & Training
- Budgeting & Financial Reporting
- Operational Efficiency & Process Improvement
- Conflict Resolution & Employee Relations
- Community Engagement
Certification
- Standard First Aid – Red Cross
- WHMIS – Work Site Safety
Achievementsandinterests
- Earned Rookie of the Year for surpassing all KPIs and budget goals as General Manager.
- Passionate about fostering team growth and delivering memorable guest experiences.
- Enthusiastic Lululemon advocate and avid wearer of Align pants and loungewear.
- Book club goer with a love for impactful reads such as The Woman by Kristin Hannah and The Four Agreements by Don Miguel Ruiz. Favorite quote: "Always do your best. Your best will change from moment to moment, but it will always be your best." Four Agreements.
Languages
English
Native or Bilingual
Timeline
Operations Manager & Administrative Support
Tidy Coast Cleaning
09.2022 - 10.2023
Assistant Restaurant Manager
Carlino
04.2022 - 09.2022
General Manager
White Spot
09.2016 - 03.2022
Banquet Captain
The Fairmont Palliser
09.2015 - 08.2016
- Standard First Aid – Red Cross
- WHMIS – Work Site Safety
Hospitality Management Diploma -
SAIT Polytechnic
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