Kara Palmer
Yuba City
Summary
Results-driven Eligibility Supervisor with proven expertise in team collaboration, project coordination, and multitasking in fast-paced environments. Committed to fostering positive communication and delivering accurate outcomes.
Overview
11
11
years of professional experience
Work History
Eligibility Supervisor
Yuba County Health and Human Services
05.2023 - Current
- Manage and prioritize multiple completing deadlines while supervising a team of eligibility staff.
- Delegate tasks to administrative support staff to organize and improve office efficiency.
- Coordinate meetings, prepare reports, and maintain confidential personnel and client information.
- Serve as a liaison between management, staff, and community partners to ensure effective communication and timely resolution of issues.
- Created a positive work environment, fostering open communication and promoting teamwork among frontline workers.
- Regularly participate in office committees to strengthen communication, collaboration, and partnership among multiple divisions within the department.
Senior Eligibility Technician
Yuba County Health and Human Services
12.2022 - 05.2023
- Provided training and guidance to new staff on eligibility determination procedures and best practices.
- Participated in professional development opportunities to stay current on changes in state and federal regulations affecting program administration.
- Fostered a collaborative work environment by offering ongoing support, encouragement, and problem-solving assistance to colleagues.
- Developed and implemented organizational systems to track assignments, monitor progress, and ensure timely completion of work.
Eligibility Technician
Yuba County Health and Human Services
07.2015 - 12.2022
- Managed a high volume workload and utilized effective time management and organizational skills to meet strict state and departmental regulations and deadlines.
- Provided ongoing support to clients throughout the eligibility review process, maintaining open lines of communication for updates and inquiries.
- Established relationships with external partners such as social service agencies to facilitate seamless referrals between programs when appropriate.
- Utilized multiple computer systems and databases to track information, monitor deadlines, and maintain accurate records.
- Demonstrate attention to detail by accurately processing documentation and identifying discrepancies requiring follow-up.
Education
Business
Yuba College
Marysville, CASkills
- Calendar and schedule management
- Multitasking in fast-paced environments
- Professional written and verbal communication
- Team collaboration
- Project coordination
- Adaptability in changing environments
- Accuracy and attention to detail
- Relationship building
Timeline
Eligibility Supervisor
Yuba County Health and Human Services
05.2023 - Current
Senior Eligibility Technician
Yuba County Health and Human Services
12.2022 - 05.2023
Eligibility Technician
Yuba County Health and Human Services
07.2015 - 12.2022
Business
Yuba College