Kara Palmer
Yuba City
Summary
Results-driven Eligibility Supervisor with proven expertise in team collaboration, project coordination, and multitasking in fast-paced environments. Committed to fostering positive communication and delivering accurate outcomes.
Overview
11
11
years of professional experience
Work History
Eligibility Supervisor
Yuba County Health and Human Services
Marysville, CA
05.2023 - Current
- Manage and prioritize multiple completing deadlines while supervising a team of eligibility staff.
- Delegate tasks to administrative support staff to organize and improve office efficiency.
- Coordinate meetings, prepare reports, and maintain confidential personnel and client information.
- Serve as a liaison between management, staff, and community partners to ensure effective communication and timely resolution of issues.
- Created a positive work environment, fostering open communication and promoting teamwork among frontline workers.
- Regularly participate in office committees to strengthen communication, collaboration, and partnership among multiple divisions within the department.
Senior Eligibility Technician
Yuba County Health and Human Services
Marysville, CA
12.2022 - 05.2023
- Provided training and guidance to new staff on eligibility determination procedures and best practices.
- Participated in professional development opportunities to stay current on changes in state and federal regulations affecting program administration.
- Fostered a collaborative work environment by offering ongoing support, encouragement, and problem-solving assistance to colleagues.
- Developed and implemented organizational systems to track assignments, monitor progress, and ensure timely completion of work.
Eligibility Technician
Yuba County Health and Human Services
Marysville, CA
07.2015 - 12.2022
- Managed a high volume workload and utilized effective time management and organizational skills to meet strict state and departmental regulations and deadlines.
- Provided ongoing support to clients throughout the eligibility review process, maintaining open lines of communication for updates and inquiries.
- Established relationships with external partners such as social service agencies to facilitate seamless referrals between programs when appropriate.
- Utilized multiple computer systems and databases to track information, monitor deadlines, and maintain accurate records.
- Demonstrate attention to detail by accurately processing documentation and identifying discrepancies requiring follow-up.
Education
Business
Yuba College
Marysville, CASkills
- Calendar and schedule management
- Multitasking in fast-paced environments
- Professional written and verbal communication
- Team collaboration
- Project coordination
- Adaptability in changing environments
- Accuracy and attention to detail
- Relationship building
Timeline
Eligibility Supervisor
Yuba County Health and Human Services
05.2023 - Current
Senior Eligibility Technician
Yuba County Health and Human Services
12.2022 - 05.2023
Eligibility Technician
Yuba County Health and Human Services
07.2015 - 12.2022
Business
Yuba College